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TURKS & CAICOS, NOV 18-25, 2017

PLSSharkRay

Turks & Caicos sit surrounded by turquoise waters containing over 1,000 square miles of living coral reef. A Mecca for divers from all over the world, the Turks & Caicos Islands are known for their expansive underwater visibility, high-voltage wall dives, and the profusion of marine life of all sizes located within their boundaries. Caribbean reef sharks are common, as are spotted eagle rays, jacks, grouper, and turtles. Also spotted on a frequent basis are blacktips, tiger sharks, hammerheads, and manta rays. Famous for its spectacular walls filled with huge gorgonian fans, barrel sponges, hard-coral arches and macro life, the Turks & Caicos Islands truly offer a dive experience for everyone.

AVAILABLE PACKAGES AND COSTS

 

Lower Level

Main Deck

VIP Suite

7 nights/8 days aboard vessel check check check
Up to 5 Dives Daily  check  check check

3 Meals Daily plus beween meal snacks

check  check check
 Alcoholic & non-alcoholic beverages check check check
Taxes check  check check

Cash price**     Double Occupancy

$2470

$2395

 $2676

$2595

 $2882

$2795

 

Cash price**     Single Occupancy

 $4075

$3952

 $4415

$4282

 $4755

$4612

 

Book any package now

*all prices per person, cash option requires selecting e-check at final checkout 
**cash price is the same as the cash price in the forums, new accounting regulations change the way the 3% credit fee is applied.

  • What's Included

    PACKAGE INCLUDES:

    • 7 nights/8 days aboard vessel
    • 3 meals daily, plus between-dive snacks
    • Up to 5 dives daily
    • Use of tanks, weights and belts
    • All alcoholic and non-alcoholic beverages
    • Includes taxes & Service charges per person (other than fees listed below)
    • SD T-Shirt commemorating the trip
    • Air fills, tanks, lead and weight belt
    • Personal gear storage for your gear and LOTS of hanging space for your wetsuits/skins
    • Welcome Beverage upon arrival & group orientation meeting after last group of divers arrive

    Packages Do Not Include:

    • Airport transfers
    • Nitrox
    • Marine Park Fee - TBD (approx $75-$100 per person) - see DIVING & ITINERARY Tab for more details
    • Friday evening meal
    • Rental, instruction and retail charges
    • Crew gratuities
    • Trip Cancellation Insurance - STRONGLY RECOMMENDED (see INSURANCE TAB for recommendations)
    • Dive Insurance - REQUIRED (see INSURANCE TAB for recommendations)
    • Port taxes: Currently US$95 per person (subject to change)
    • Fuel Surcharge: Currently US$40 per person (subject to change)
  • Options & Extras

    NOT INCLUDED:

    • Unlimited Nitrox - $155 or $150 cash discounted price 
    • Marine Park Fee - TBD (approx $75-$100 per person) - see DIVING & ITINERARY Tab for more details
    • Optional island tours(can purchase from Explorer Ventures during trip at your expense)
    • Rental gear, instruction, nitrox and retail charges
    • Crew gratuities
    • Trip cancellation insurance STRONGLY RECOMMENDED FOR THIS TRIP
    • Dive accident insurance REQUIRED FOR THIS TRIP
    • Hotel/Port Tax (currently US$95 payable on board - subject to change)
    • Fuel surcharge (currently US$40 payable on board (subject to change but locked in 30 days prior to trip))

     

  • Discounts & Rebates

    You must use the code when you book as they are not retroactive after you sign up UNLESS otherwise stated like the buddy rebate etc.

    We are sorry for any inconvenience this may cause but the accounting expenses of manually trying to do the discount is far exceeding the discount amount making it very prohibitive to manage this way. So please be sure to use the discount code AT TIME OF INITIAL BOOKING.  

    NOTE: The EBD or Early Booking Discounts can only be used as follows:

    1. When paying in full
    2. When you first sign up
    3. By the deadline given. After that deadline they disappear and the code will not work. (So please leave a buffer if you need to xfer money or have questions.)
    • Pay in FULL at time of Booking by 11-5-16 for Early Bird Discount: $100 OFF (use COUPON CODE: 17PLS100) AND be automatically entered into a drawing of ONLY early booking paid in full members for a chance to DOUBLE THAT DISCOUNT!!!
    • Pay in FULL at time of Booking by 11-15-16 for Early Bird Discount: $75 OFF (use COUPON CODE:17PLS75)
    • DEPOSIT at time of Booking by 11-15-16: for Early Bird Discount: $25 OFF (use COUPON CODE: 17PLS25
    • Book by 12-31-16 and enjoy an Early Christmas Present to Yourself - 10% Discount on any one purchase from ANO Lights or Coreskin Apparel or 20% off two or more items (10% or 20% Discount must be used by March 30, 2017)
    • Book by 12-31-16 For one (1) chance to WIN FREE NITROX
    • Book by 2-31-17 For one (1) chance to WIN A FREE Coreskin or ANO Product/Voucher worth $100 OR any other merchandise SingleDivers.com sells!
    • 1 additional chance for each...WIN FREE ANO/CORESKIN GEAR worth $100 or any other merchandise SD.com sells and/or Free NITROX by signing up on our Facebook Trip Event for this trip AND "LIKE" SingleDivers.com if you haven't already AND share the FB trip booking on your page or in another diving group to which you belong. (EARN ONE CHANCE PER SHARE) Please email  with your full list of contest entries links and please reference TURKS & CAICOS SOCIAL MEDIA CONTEST ENTRIES in the subject line.
    • Cash Discount: Use our e-check option to pay for your trip and CASH DISCOUNTED PRICES will be applied at checkout.
    • REPEAT T&C and SD Discount: $25 OFF if you have dove WITH SingleDivers.com in T&C on EV before (we've done this trip 3 or 4 times)
    • VIP "King Size" Discount: $75 OFF for each of you when you and your roommate sign up for a VIP cabin. Both of you must sign up at the same time and request each other on your Roommate Survey (found on your MY TRIPS page). Beds in VIP rooms are king-size and must be shared.
    • Active Duty Military Discount: $25 OFF Active Duty Military Discount for any active duty military of any country that fights for freedom. Thank you for your service. (Please email your military ID to or fax to 888-480-0906)
    • Member Rebate: File for your $25 member rebate within 30 days after the trip for SD premier and above membership levels (See my forums signature for link to the forms forum or click on the green Paper Forms button in the forums . If you are new to the site send an email to get the password. PLEASE follow the directions on the form for proper submission & processing.)
    • SAVE $75 by submitting your Documents within 21 days of booking this trip. If booking within 45 days of the trip please submit your documents within 3 days. Otherwise the $75 document processing fee will be added to your final invoice.
  • Accommodations

    TURKS & CAICOS EXPLORER II

    The Turks & Caicos Explorer II, was designed to be a luxury yacht/charter dive boat.  Designed from the ground up in 1995, she was purchased by Explorer Ventures and put into operation in the Turks & Caicos Islands in February 2005.  Equipped with Naiad stabilizers and a heavy keel, she serves as well as a Turks & Caicos liveaboard. The luxury vessel carries up to 20 passengers and 8 crew. All staterooms throughout the vessel have port lights or windows, individually-controlled air-conditioning, and private ensuite bathrooms.  A comfortable full-width salon, located forward of the spacious dive deck, provides seating for all guests at once, a wet bar, and an entertainment area with DVD and CD stereo. The boat deck, one level up, has ample room for sunning and relaxing; the flybridge includes a wet bar, and comfortable seating for up to 15. The two VIP staterooms located on the upper boat deck, as well as the two forward staterooms on the main deck, are equipped with TV/VCR.

    TCBstern    TCDining

    Cabins

    TCVIP

    VIP

    The VIP staterooms feature individually-controlled air conditioning systems, as well as a queen-sized bed, desk, chair, and private bathroom and shower. Forward of them is located the expansive pilothouse, with access to the Captain's Stateroom.

    TCMain

    MAIN

    Staterooms on the main deck each have twin/queen beds, desk with chair, hanging closet, wardrobe, storage, individually-controlled air conditioning, and private bathroom and shower.

    TCLower

    LOWER

    Lower Staterooms are accessed via a circular staircase from the main salon; each includes twin upper/lower beds, wardrobe, hanging closet, individually-controlled air conditioning, and private bathroom and shower. Also located on the lower deck is the communications room, and crew cabins.

  • Payment Information

    PROGRESS PAYMENTS:

    1. $500 non-refundable deposit except via trip insurance or by re-selling your own spot to a non-SD member
    2. 12-01-16: Progress payment due
    3. 02-01-17: Progress payment due
    4. 05-01-17: Progress payment due
    5. 07-01-17: Progress payment due
    6. 09-01-17: FINAL TRIP PAYMENTS DUE
    7. 10-01-17: ALL EXTRAS DUE...such as Nitrox, extra days etc so final arrangements can be made properly for you.

    Note: Trip must be paid in full 60 days prior to departure. Missing payments can forfeit your spot to the next person on the waiting list.

    All information is subject to change without notice.  All transportation and on-board services are provided by foreign affiliates.  Explorer Ventures (USA) Ltd. acts only as a booking agent.

    PAYMENT OPTIONS:

    SingleDivers.com uses a secure payment gateway full integrated into our online booking system that allows you to pay for trips or merchandise using the following payment options:

    • An online e-check that debits your checking account automatically without having to mail in a check or having your bank mail a check from your account.
    • An online credit card transaction that eliminates the need to fill out a credit card authorization form.  (Note int'l cards please use AK as your *STATE* designation and 12345 as the zip code and the charge should go thru).

    PRICING INFORMATION:

    SingleDivers.com provides its members with pricing that reflects all possible savings available. We offer a CASH DISCOUNT that is always in BOLD RED LETTERS along with our regular pricing for easier comparison of all possible savings. The cash discount will be taken at the time of payment when you choose the "e-check" option.

    HOW TO PAY:

    • As you sign up for a trip you will add either the trip deposit amount or the full trip price to the shopping cart. You can also add any extras you wish to purchase but you will have to pay for them whenever you sign up for them. So if you are not ready to pay for nitrox now but want us to know you will be adding it to your order...please use the comment box to let us know ultimately what you are signing up for and any other special concerns you have or information you want us to know.
    • When you are ready to pay for the extras you want you will click on the BOOK NOW button for the trip you are on and select the add-on(s) that you wish to pay for, add them to your cart and then check out. You will then either pay via e-check or credit card depending on whether you want a discount for cash or prefer the convenience of payment over time.
    • When its time to make a progress payment you will click on MY TRIPS under TRIPS on the main menu. You will see "Make a Payment" under PAYMENTS in the upper right. Then choose what you are paying for and complete your payment.
    • After each order you place with us you will receive an email order and payment confirmation. If you do not receive this email confirmation check in MY PAYMENTS to see if the payment was successful.
    • The MY PAYMENTS section is located under the PAYMENTS option found in the upper right of the MY TRIPS area of our site which is found under the TRIPS tab in the main menu.

    IN GENERAL:

    • Only payments received via our secure online payment gateway/portal will be accepted and will qualify for early payment discounts.
    • If you are unable to use the gateway please provide a complete description of the problem/error you are encountering INCLUDING A SCREEN CAPTURE of the error here: SUBMIT HELP TICKET
    • If International/ Non-US Clients and your credit card payment does not work, please use our traditional written credit authorization form to submit your credit card payment. To receive this form click on SUBMIT HELP TICKET.
  • Travel Details

    FLIGHT INFO

    You will fly into Providenciales (PLS). If you are staying overnight on Providenciales prior to boarding: While the vessel normally docks at Caicos Marina, tides and/or weather may dictate an early departure. Please be sure that your application form has included your hotel information on Providenciales, and call the vessel prior to checking out of your hotel to determine where and when to board. The boat is available for boarding after 3 p.m. If you experience travel difficulties and are delayed, please contact the vessel or Operations office.

    The Turks & Caicos Explorer II arrives back in Providenciales midday Friday. Transportation will be provided for a casual dinner on Friday evening.  Passengers spend Friday night and have Saturday breakfast on board.  There will be sufficient time to catch a flight out at any time on Saturday. For most flights, the departure tax is included in the ticket purchase price. Please check with your airline for information specific to your ticket.

    BAGGAGE

    Check your carrier's baggage allowances. You are encouraged to use soft-sided luggage that will store under your bed to lessen the space that is taken in your room. Packing for a liveaboard trip is much easier than packing for a land-based vacation. The climate doesn’t require much more than shorts, T-shirts, and swimsuits (you may consider slacks, dress shorts or sundresses for dinner ashore, though all restaurants are “casual”). Soft luggage is recommended as it takes up very little space when empty. Sun screens, sunglasses, a visor or hat is recommended. In case of rough weather or if you have a tendency towards seasickness, come prepared with motion sickness medications or Transderm patches from your doctor. If you have favorite CD’s, IPod playlist or DVD’s, feel free to bring them. All linens (including sheets, comforters, bath towels, hand towels, dive towels, and wash cloths) are provided on board. If possible, pack your regulator, dive computer, mask, a swimsuit, change of clothes, necessary medications and toiletries in your carry-on bag. Having these few items with you will make an unexpected luggage delay far more bearable.

    TRANSFERS

    For Arrivals on the Saturday of Boarding: Though transfers are not included in the package, you will be met at the airport by a local driver who will be aware of the boat’s location. Due to tides, weather conditions and her size, the vessel’s weekend location and schedule is tide-dependent, and she may be located either in Caicos Marina or anchored offshore. If you are not met at the airport and are unsure where to meet the boat, simply ask your cab driver to call the boat’s cell phone number or VHF Channel 16 and ask for instructions. Cab fares can vary but generally are up to $45 each way for up to 2 people, and up to $25 for each additional person. This can also vary depending on the time of day. If you arrive on an early flight, you’ll be given the option to stay at the airport restaurant to relax or to go to the shopping/restaurant area called Salt Mills (this is a few dollars more than a direct taxi ride to the vessel). In either case, the driver will deliver you to the vessel around the 3 pm boarding time. The marina where the vessel docks do not have any amenities available. Since you may be picked up by dinghy at a beach, you will be more comfortable if you wear sandals or deck shoes and either shorts, or trousers or pants that can be rolled up. If delayed call 1.800.322.3577 (US/Canada) Operations office or 1.649.242.8267 (boat’s cell).

    VISA/PASSPORT INFORMATION

    All US Citizens traveling by air to the Turks & Caicos are required by the U.S. Government to have a valid U.S. Passport. Canadian visitors may enter without a passport if they have an original or notarized birth certificate and a photo ID. Visitors from other countries do require passports, but for most other countries visas aren’t necessary (except countries of the former Eastern Bloc). Travelers are encouraged to contact the nearest British Consulate Office for specific entry requirements. A valid return or onward airline ticket is also required.

     

  • Diving & Itinerary

    DIVING

    Days aboard Turks & Caicos Explorer II generally involve breakfast from 7 am to 8 am (cold breakfasts are available for late risers), followed by two morning dives, lunch at 12:30 pm, two afternoon dives, dinner at 6:30 pm, and a night dive. Island shore excursions will be arranged when possible for those interested.

    The weather in the Turks & Caicos Islands is remarkably consistent year-round. The temperatures range from the 70’s (F) or higher in the winter months to the low 90’s during the summer, with nearly constant sea breezes. Water temperatures range from a low of about 72 degrees F in winter to a high of about 82 degrees F in summer. There is normally little appreciable current at the sites we visit, and visibility is generally between 75 and 150 feet. Most divers are comfortable with a 3 mm wetsuit in summer and a 5 mm wetsuit with hooded vest in winter.

    T&C has started a NEW environmental program to help manage, learn more about and ensure that no one and no reef is hurt while trying to cull the invasive lionfish from its waters. The Marine Park Fee will allow us to participate in this new program. We are the only group so far that EV trusts to even attempt the compliance effort required on their part because of our maturity, ability to stop hunting when things become too frenzied and that other than a few stings no one was hurt nor acted irresponsibly and we obeyed all the Capt's orders regarding hunting. This is a really big compliment and corresponding responsibility.  If we are unable to comply with their program requirements both as divers and as the vessel ....then we will have to abandon the idea. BUT we sincerely hope that time is on our side and we can make this work out for our divers.

     

    DIVER REQUIREMENTS

    To ensure your safety, we require the following of all divers:

    1. All divers must be certified as open water scuba divers by an internationally recognized certification organization.
    2. All divers should have logged at least one dive within the 12 months prior to boarding the vessel, or are encouraged to participate in a refresher course on board.
    3. All divers must adhere to the buddy system, unless certified, equipped and adhering to standards for solo diving.
    4. All divers must log in and out of the water with a member of the diving staff.
    5. All divers must have a submersible console including SPG & depth gauge, timepiece or dive computer with these functions.
    6. On night dives, a cyalume lightstick or marker beacon must be worn by each diver.
    7. Decompression diving is not allowed under any conditions. The maximum allowed depth is 130’ (110’ on nitrox).
    8. Diving activities must cease when the consumption of alcohol begins.
    9. Please note that, due to a combination of staff and equipment logistics, insurance requirements and local diving regulations, rebreathers, diver propulsion vehicles (DPVs) and multi-cylinder configurations (except for a small pony bottle) may be used aboard Explorer Ventures Fleet vessels.

     

    LIONFISH HUNTING

    1. The Marine Park Fee required for this trip will allow those interested in hunting lionfish to do so.
    2. Because the program is very new, there is a slight chance it may not exist at the time of our trip.
    3. We are confident that the rules of the program will continue to evolve so we will keep you apprised as to where things stand going forward.
    4. If the program is abandoned and/or is not possible to be complied with...at the last minute we will make the decision to either proceed but just make a marine park donation or to scrub the idea until the program has settled out and refund your donation fee.
    5. As we get closer to the trip we will know if the fee will be $75 or $100 or somewhere in between.
    6. You can find more detailed information about this program in the Forums, HERE

     

    SAMPLE ITINERARY

    Please note also that this itinerary is an example only, and will change depending on weather and logistics at the Captain's discretion.

    Saturday: Please see the Arrival section under FAQ for information on how to reach the vessel. Due to tides, weather, the vessel's size and available facilities in Providenciales, the location and departure schedule of the vessel may change.

    • 1500 Guests may begin to board the Turks & Caicos Explorer II
      The vessel will normally be located at Caicos Marina but may depart early due to tides or weather. If you are staying on island, please check in with the vessel on Saturday morning to determine when and where to meet the boat. If you are arriving on Saturday, you will be met at the airport.
    • 1830 Dinner (snacks or dinner available for those arriving on later flights)
    • 2000 Captain's Briefing, documents, etc.

    Sunday: Provo's Northwest Point. Four to five dives, with night spent at mooring.

    Monday: Two morning dives at Northwest Point, followed by 2-hour trip to West Caicos. Three dives, with night spent at mooring.

    Tuesday: Up to five dives at West Caicos, with night spent at mooring.

    Wednesday: Two dives at West Caicos, transit to French Cay, three dives at French Cay, with night spent at mooring.

    Thursday: Five dives at French Cay, with night spent at mooring.

    Friday: Dawn dive and morning dive at French Cay, with departure for the 2-hour trip back to port. Afternoon at leisure; dinner ashore, with night spent aboard vessel.

    Saturday:

    • 0700/0830 Continental breakfast
    • 0900 Depart the Turks & Caicos Explorer II. Should you be leaving on an afternoon flight, you may leave your luggage aboard for pickup later. However, cabs are very expensive and it can be costly to return to the vessel.
  • Training & Workshops

    DIVER REQUIREMENTS

    To ensure your safety, we require the following of all divers:

    1. All divers must be certified as open water scuba divers by an internationally recognized certification organization.
    2. All divers should have logged at least one dive within the 12 months prior to boarding the vessel, or are encouraged to participate in a refresher course on board.
    3. All divers must adhere to the buddy system, unless certified, equipped and adhering to standards for solo diving.
    4. All divers must log in and out of the water with a member of the diving staff.
    5. All divers must have a submersible console including SPG & depth gauge, timepiece or dive computer with these functions.
    6. On night dives, a cyalume lightstick or marker beacon must be worn by each diver.
    7. Decompression diving is not allowed under any conditions. The maximum allowed depth is 130’ (110’ on nitrox).
    8. Diving activities must cease when the consumption of alcohol begins.
    9. Please note that, due to a combination of staff and equipment logistics, insurance requirements and local diving regulations, rebreathers, diver propulsion vehicles (DPVs) and multi-cylinder configurations (except for a small pony bottle) may be used aboard Explorer Ventures Fleet vessels.

    TRAINING & WORKSHOPS

    There are no SingleDivers.com training activities nor workshops currently planned for this trip.  We are happy to check with the resort about doing training during your trip and what they would charge. Often they will give us a better price so feel free to ask us to assist.  If you would like us to help arrange additional training for you, simple click in the SUPPORT tab in the main menu and then click on SUBMIT HELP TICKET and click on TRIP ADMINISTRATION and request assistance. 

    We will also check to see if any of our trip participants are instructors who would like to teach on the trip and let you know.  We are glad you are interested in continuing your dive education and we hope we can help you continue your goal of ongoing training.

  • Insurance, Documentation, and T&C's

    INSURANCE

    DIVE Insurance is required! DIVE insurance is VERY inexpensive. Even if you have insurance that you think covers DIVING ACCIDENTS and air lifts…it is CHEAP (approx $100) to get a supplemental policy to ensure you are covered for an entire year of diving. 

    We recommend:

    Dive Assure: for either a 'one time' policy OR an annual policy for BOTH Dive & Trip Insurance providing PRIMARY COVERAGE with excellent rates and coverage! Please reference SingleDivers.com via the drop-down menu under GLOBAL PARTNERS. (If you can not find the drop down, do not reference anyone and email info@singledivers.com your policy info and we will do it for you via our Dive Assure company representative.)


    Diver's Alert Network: Please use our reference number when ordering: ID1603080   (This only works if you are a new first time DAN member.) 

    Trip Insurance is STRONGLY SUGGESTED and/or required (depending on the trip)!  TRIP insurance is VERY inexpensive. Even if you have insurance that you think covers your trip…it is CHEAP (approx $100-$200) to get a supplemental policy to ensure you are covered for your investment in your dive trip. If you opt to not get trip insurance you are responsible for all losses related to your trip including not going for any reason.

     

    We recommend:

    Dive Assure: for either a 'one time' policy OR an annual policy for BOTH Dive & Trip Insurance with excellent rates and coverage! Please reference SingleDivers.com via the drop-down menu under GLOBAL PARTNERS. (If you can not find the drop down, do not reference anyone and email info@singledivers.com your policy info and we will do it for you via our Dive Assure company representative.)


    Diver's Alert Network: Please use our reference number when ordering: ID1603080   (This only works if you are a new first time DAN member.)

    DOCUMENTATION

    All SingleDivers.com trips require necessary documentation to facilitate booking your trip and/or making it a better experience for you.  Once you complete your documents online our automated system will take the information from your last trip with us and fill out your new trip forms for you. You then add any missing information and/or change anything that is no longer current. You will find the forms you need to complete under MY TRIPS which you will find under TRIPS in the main menu across the top of the site. Since each trip requires a unique set of docs, please choose the correct trip from your "My Trips" drop down and then complete the forms required for that trip. Some trips will also ask you to complete the resort or liveaboard's forms as well.  

    The AIR AUTHORIZATION FORM is only required when you are having SingleDivers.com book air for you but this includes air that is part of the trip pkg price. 

    Not all of our forms are online as they are either infrequently used or being phased out. If you need a form that is not in our online directory, simply click on SUPPORT on the main menu and then click on SUBMIT HELP TICKET and choose TRIP ADMINISTRATION and ask for the form you need.

     

    TERMS & CONDITIONS

    All SingleDivers.com trips require:

    • You complete the necessary documentation as referenced above for each trip you sign up to take with us. A $75 document fee will be applied if you fail to submit your online and uploaded documents withing 21 days of signing up for a trip or within 3 days if signing up within 45 days of departure.
    • You read the EXPERIENCE REQUIRED & TRAINING/WORKSHOPS information in the online trip details to ensure that you are able to safely and comfortably meet the requirements of the trip. Please contact to further discuss any questions you have about attending one of our trips. We often accept students who would not otherwise meet the stated trip requirements because they are taking a class that will then enable them to meet the trip specifications and they will be diving with an instructor or dive master during the dives.
    • We require Dive Insurance for all dives and trips as stated above and we STRONGLY recommend trip insurance for all dives and trips but in some cases require it due to vendor specific mandates. Please see the online trip details under INSURANCE to see if the trip has optional or mandatory trip insurance requirements.
    • In the event of cancellation, your trip insurance will be your first line of defense. Secondary remedies include some rights afforded to you based upon when you have to cancel your trip in writing. Please see THIS link for full additional trip cancellation details.
    • Please read THIS link for our Guaranteed Double Occupancy Policy, Rooming Policies, Payment Terms, the "Ex" Rule etc.

     

  • Questions & ongoing updates

    We understand that 'more is usually better' when it comes to information about your upcoming dive vacation. However we can never anticipate every question you may have so we have no problems answering anything we did not include or anything you do not fully understand. In fact we were founded using "Forums" which easily facilitates Q&A and basically talking to each other in an ongoing electronic format. Today we utilize several 'communications mechanism's which still include our forums called the "Surface Interval" but also our Help Ticket System, Knowledge Base and FAQ.

    HOW TO ASK A QUESTION

    You can ask questions about our trips in two easy ways.

    1. Use our Surface Interval FORUMS to ask questions in the specific trip topic/thread. You can always find this by clicking on the turquoise button that says FORUM THREAD found at the top and bottom of each trip's details. 
    2. You can use our Help Ticket System to ask a question by clicking on the SUPPORT tab in the main menu and then clicking on SUBMIT HELP TICKET and then clicking on TRIP ADMINISTRATION.  We will reply to your question as soon as we can and post the replies in the TRIP THREAD in our Forums. We will also move appropriate questions to our FAQ's and Knowledge Bases.

     

    ONGOING UPDATES

    We use several tools to keep EVERYONE on a trip updated. They are ALL vitally important for you to monitor and stay apprised of. They are as follows:

    1. The "Welcome to the Trip" PM (private message via our FORUMS) which is sent to as soon as you sign up for the trip. You can not receive these unless you are a Premier member or above. As soon as you either pay or show interest in the trip thread/topic we'll send you this PM. It has helpful info about signing up for the trip and will be used THROUGHOUT the pre-trip process to keep you updated on critical things regarding your trip with us.
    2. The Trip Topic in our FORUMS (the first post has the trip details in it) and subsequent posts will contain ongoing questions and updates. We also start separate topics for important trip related matters. Please click on the FORUM THREAD  button to be taken to the Trip Discussion Thread/Topic for this particular trip. PLEASE monitor these for IMPORTANT UPDATES that affect your trip.
    3. The FAQ, KNOWLEDGE BASE & HELP TICKET SYSTEM. When in the main site you'll always be able to click on the SUPPORT tab on the main menu and find the Help Ticket System, Knowledge Base, Glossary and FAQ. Every time someone ask a question we we will file it in the appropriate TRIP KNOWLEDGE BASE and/or FAQ as well as posting it on in the FORUMS Trip Thread. This will allow you to find the information you need in one of several places making it easier for you to get the information you need and ask the questions you want.

     

  • Go Back to Upcoming Trips

  

Going

 

HOW TO SIGN UP

Note: Each person going will need to login to signup individually.

  1. Create a fun screen name
  2. Become a forums Premium Member
  3. Add your trip to your cart
  4. Pay deposit or full price
  5. Purchase airline tickets
  6. Fill out online docs in "My Trips"
  7. Finish paying for trip
  8. Monitor the Forum for updates