3 replies to this topic

[shadragon]

Hi all,

Since the new board version was installed we have been getting errors from a few profiles. Many of the issues have been caused by out of date email addresses, but we have had other issues with full mailboxes and even dead addresses. In these cases our only option is to disable the account, change the password and turn off all email functions related to it. Obviously, not a good thing if it is your account and you are expecting emails from PM's, subscribed forums and topics.

By keeping a valid email address on your account you avoid this. If you find one day that you can't log in it means that your account is temporarily inactive due to a bad email address. Simply let us know your new email is and we'll fix it for you. We are here to help.

If you change addresses yourself an Admin has to sign off on the change to ensure it is working.

Have a great day and let me know if you have any Q's.

Cheers.

[WreckWench]

Simon for all the hard work you and the other admins do! You ALL are the BEST!!!

[Brinybay]

One other note about this. When Shadragon contacted me about this, I discovered that the Web-based e-mail I was using was intercepting the domain @singledivers.com before my filters had a chance to do anything with it, i.e. although I had listed @singledivers.com as being "safe", it was being bounced before it got that far.

Since I only check forums like this one online and not via e-mail, I prefered to continue using the Web-based e-mail for my registration, so the only work around was to set everything in my preferences to PM only.

[WreckWench]

Thank you Greg. I'm sure others may be having the same problem.