I have been wondering about this for the last few weeks. Is there a problem with the site? I lost all my email PM and topic subscription notifications right before the site became inaccessible for a few hours about 2 weeks ago (during the Grenada trip). They have not been restored, even though I signed up again. Is anyone else having this problem?
DG
DONE -Lost PM and topic subscription notifications
Started by
Divegirl412
, Jun 28 2007 11:58 PM
7 replies to this topic
#1
Divegirl412
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Posted 28 June 2007 - 11:58 PM
#2
shadragon
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Posted 29 June 2007 - 05:38 AM
Hi DG,I have been wondering about this for the last few weeks. Is there a problem with the site? I lost all my email PM and topic subscription notifications right before the site became inaccessible for a few hours about 2 weeks ago (during the Grenada trip). They have not been restored, even though I signed up again. Is anyone else having this problem?
Mine is fine, but you might want to send Tolly a note to look into it. It sounds like your account needs some tweaking.
Tolly@SingleDivers.com
Remember, email is an inefficient communications forum. You may not read things the way it was intended. Give people the benefit of the doubt before firing back... Especially if it is ME...! 
Tech Support - The hard we do right away; the impossible takes us a little longer...
"I like ponies on no-stop diving. They convert "ARGH!! I'M GOING TO DIE" into a mere annoyance." ~Nigel Hewitt
Tech Support - The hard we do right away; the impossible takes us a little longer...
"I like ponies on no-stop diving. They convert "ARGH!! I'M GOING TO DIE" into a mere annoyance." ~Nigel Hewitt
#3
Divegirl412
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Posted 29 June 2007 - 06:14 PM
Hi DG,I have been wondering about this for the last few weeks. Is there a problem with the site? I lost all my email PM and topic subscription notifications right before the site became inaccessible for a few hours about 2 weeks ago (during the Grenada trip). They have not been restored, even though I signed up again. Is anyone else having this problem?
Mine is fine, but you might want to send Tolly a note to look into it. It sounds like your account needs some tweaking.
Tolly@SingleDivers.com
Thanks for the info. I emailed him when it first happened but never got a response. So I finally figured I would post and see if it was a widespread problem since it seems it is just me. Maybe I will try again.
#4
Dive_Girl
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Posted 29 June 2007 - 08:09 PM
Tolly has additionally been alerted to this post specifically.Thanks for the info. I emailed him when it first happened but never got a response. So I finally figured I would post and see if it was a widespread problem since it seems it is just me. Maybe I will try again.
It's Winter time - you know you're a diver when you're scraping ice off your windshield INSIDE your vehicle...!
Once in a while, it is good to step back, take a breath, and remember to be humble. You'll never know it all - ScubaDadMiami. If you aren't afraid of dying, there is nothing you can't achieve - Lao-tzu. One dog barks at something, the rest bark at him - Chinese Proverb.
Once in a while, it is good to step back, take a breath, and remember to be humble. You'll never know it all - ScubaDadMiami. If you aren't afraid of dying, there is nothing you can't achieve - Lao-tzu. One dog barks at something, the rest bark at him - Chinese Proverb.
#5
Divegirl412
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Posted 30 June 2007 - 03:14 PM
Thanks D_G 
#6
shadragon
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Posted 26 July 2007 - 08:55 AM
Hi DiveGirl412,
I am glad we were able to get your PM notifications working again. I thought I would post how we fixed it for anyone else having the same problem.
All we did was change the email address on her profile to another, save it, then change it back to the original one, save it once more and that kick started the system into working.
To do this: If you look on the left side of the SD screen you will see Change Email Address. Click there and enter another email address. Save the change then put your first address back in and save the change once more. You will get a confirmation email sent to those addresses you need to access so make sure you can get into the new email address or you will be locked out.
If anyone else finds this still does not work and are using Hotmail, then check under "blocked addresses and domains" in Hotmail and ensure there are no singlediver.com email address blocked.
As always we are here to help if you have any technical issues, questions or problems.
I am glad we were able to get your PM notifications working again. I thought I would post how we fixed it for anyone else having the same problem.
All we did was change the email address on her profile to another, save it, then change it back to the original one, save it once more and that kick started the system into working.
To do this: If you look on the left side of the SD screen you will see Change Email Address. Click there and enter another email address. Save the change then put your first address back in and save the change once more. You will get a confirmation email sent to those addresses you need to access so make sure you can get into the new email address or you will be locked out.
If anyone else finds this still does not work and are using Hotmail, then check under "blocked addresses and domains" in Hotmail and ensure there are no singlediver.com email address blocked.
As always we are here to help if you have any technical issues, questions or problems.
Remember, email is an inefficient communications forum. You may not read things the way it was intended. Give people the benefit of the doubt before firing back... Especially if it is ME...!
Tech Support - The hard we do right away; the impossible takes us a little longer...
"I like ponies on no-stop diving. They convert "ARGH!! I'M GOING TO DIE" into a mere annoyance." ~Nigel Hewitt
Tech Support - The hard we do right away; the impossible takes us a little longer...
"I like ponies on no-stop diving. They convert "ARGH!! I'M GOING TO DIE" into a mere annoyance." ~Nigel Hewitt
#7
Divegirl412
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Posted 26 July 2007 - 10:44 AM
Thanks a lot Simon. People might also want to check their email lists of "blocked addresses and domains". While I was troubleshooting, I did that too. I was surprised how many addresses that I had not knowingly put there were on the blocked/ unsafe list. I assume that could also cause problems
Rosa
Rosa
Hi DiveGirl412,
I am glad we were able to get your PM notifications working again. I thought I would post how we fixed it for anyone else having the same problem.
All we did was change the email address on her profile to another, save it, then change it back to the original one, save it once more and that kick started the system into working.
To do this: If you look on the left side of the SD screen you will see Change Email Address. Click there and enter another email address. Save the change then put your first address back in and save the change once more. You will get a confirmation email sent to those addresses you need to access so make sure you can get into the new email address or you will be locked out.
As always we are here to help if you have any technical issues, questions or problems.
#8
DandyDon
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Posted 26 July 2007 - 11:07 AM
Good idea. If I block an address not on Aol by accident - which is easy to do, it goes to my spam folder for later review, but this may vary on different servers.Thanks a lot Simon. People might also want to check their email lists of "blocked addresses and domains". While I was troubleshooting, I did that too. I was surprised how many addresses that I had not knowingly put there were on the blocked/ unsafe list. I assume that could also cause problems
Rosa
What would Patton do...? 
Yeah I know: I've been branded a non-group person - doesn't play well with others. I am so upset.
Let me know if you want to have some fun, without the drama - I'm good for that.
Yeah I know: I've been branded a non-group person - doesn't play well with others. I am so upset.
Let me know if you want to have some fun, without the drama - I'm good for that.
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