Jump to content

  • These forums are for "after booking" trip communications, socializing, and/or trip questions ONLY.
  • You will NOT be able to book a trip, buy add-ons, or manage your trip by logging in here. Please login HERE to do any of those things.

Photo

PROCESS IMPROVEMENT: Hika trip creation process


No replies to this topic

#1 WreckWench

WreckWench

    Founder? I didn't know we lost her!

  • Owner
  • PipPipPipPipPipPipPip
  • 53,725 posts
  • Location:FL SC & Dallas, TX
  • Gender:Female
  • Cert Level:DM & Technical certs
  • Logged Dives:5000+

Posted 24 June 2019 - 08:31 AM

In the next few weeks we should have the backlog of 2020 trips inputs ready for hika buildout and forums buildout. We have been slowly creating a process for this build out which is already a separate discussion and will be revisited again soon for add'l iterations based upon the lessons learned from each recent buildout of 2020 trips ie. Red Sea, T&C, etc.

 

To ensure that the current HIKA build out process is maintained and respected while simultaneously giving us the ability to better handle hika buildouts during peak times, backlogs, and normal time off parameters...we will cross train another team member (Butch) as a back up to our primary Hika team leader (Pam) and we request the following:

 

  1. Pam will send the list of changes and enhancements to Scott's processes that she and Scott have crafted and evolved since Pam took over HIka, so that Butch can follow them.
  2. Butch will follow all parameters outlined in Pam's list and help to suggest and work with Pam on any other enhancements along the way if needed or useful.
  3. Butch will tackle a new trip (Raja) as a learning tool which will prevent disruption to production trips and enable him to at the same time help with the upcoming trip buildout backlog as well as train to be the back up for this Pam should she need it.
  4. Kamala will work further and harder to get the HIKA inputs to the team faster, cleaner and in a more complete and consistent format to facilitate the HIKA creation process.
  5. Kamala will use Pam's inputs about timing, etc to further refine the inputs and timing of those inputs to aid in the set up HIKA. Once these are completed they will be documented as well.

 

Please add anything missing and/or feel free to clarify anything that needs clarification or restatement.

 

And SUPER THANKS to Scott for setting all of this up and keeping us going and to Pam for learning most aspects of how SD.com works and for tackling the daunting task of learning and refining HIKA and to Brad for keeping the TC and Admin functions running nearly single-handedly and to Butch for jumping in to learn and play 'rover' for our team.  You all are undoubtably the MVP's of the club!

 



Contact me directly at Kamala@SingleDivers.com for your private or group travel needs or 864-557-6079 AND don't miss SD's 2018-2021 Trips! ....here! Most are once in a lifetime opportunities...don't miss the chance to go!!
SD LEGACY/OLD/MANUAL Forms & Documents.... here !

Click here TO PAY for Merchandise, Membership, or Travel
"Imitation is the sincerest flattery." - Gandhi
"Imitation is proof that originality is rare." - ScubaHawk
SingleDivers.com...often imitated...never duplicated!

Kamala Shadduck c/o SingleDivers.com LLC
2234 North Federal Hwy, #1010 Boca Raton, FL 33431
formerly...
710 Dive Buddy Lane; Salem, SC 29676
864-557-6079 tel/celfone/office or tollfree fax 888-480-0906



Reply to this topic



  


1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users