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PI: Personal greeters (PRIORITY PROJECT)


8 replies to this topic

#1 WreckWench

WreckWench

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Posted 19 November 2019 - 06:54 AM

PI: Process Improvement

 

The internet has become so impersonal that the PERSONAL touch is now HUGE. When Brad welcomes members to our FB Group he WOW's them! When we 'used' to welcome them to the forums...they responded and usually started the process of signing up for a trip right away...or at least quicker.

 

Brad has proven via his 'welcome message' to new female members that this is STILL a true statement. In other word...his personal greeting helps them feel welcome and engaged and they start asking questions and sign up for trips faster.

 

I have wanted for months someone to help with greeting the men. As as a stop gap measure we were going to send a message from my wreckwench account but then a possible volunteer bubble up...Kathy aka Little Mermaid and the idea was tabled.

 

Kathy will probably end up being the ultimate person to help do this but she has had a number of delays in getting started and I do not feel we can lose anymore time. I also do not want anyone to think that we discriminate against men or worse we only cater to women.

 

So I have reached out to several women to get this project going NOW. I know Brad has several email accounts dedicated i.e the Angel emails and we can use one to start and then add more later or always use use one and when Kathy is up and running she can take it over.

 

The other women contacted either have IT background so won't have issues using our email client and sending a canned response that I will tweak so it sounds more like its from a gal.... or they have exposure to OUR email client and so can already manage it and can jump right in and hit the ground running.

 

I expect them to be able to start asap since Brad has all the lgework already done.

 

Brad please post the canned letter here and I will tweak if necessary. And thank you for developing a great idea and proving it works! Kamala

 

p.s This is a priority project to get going. Thanks to all



Contact me directly at Kamala@SingleDivers.com for your private or group travel needs or 864-557-6079 AND don't miss SD's 2018-2021 Trips! ....here! Most are once in a lifetime opportunities...don't miss the chance to go!!
SD LEGACY/OLD/MANUAL Forms & Documents.... here !

Click here TO PAY for Merchandise, Membership, or Travel
"Imitation is the sincerest flattery." - Gandhi
"Imitation is proof that originality is rare." - ScubaHawk
SingleDivers.com...often imitated...never duplicated!

Kamala Shadduck c/o SingleDivers.com LLC
2234 North Federal Hwy, #1010 Boca Raton, FL 33431
formerly...
710 Dive Buddy Lane; Salem, SC 29676
864-557-6079 tel/celfone/office or tollfree fax 888-480-0906

#2 dive_sail_etc

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Posted 19 November 2019 - 08:01 AM

PI: Process Improvement

 

p.s This is a priority project to get going. Thanks to all

 

Remember the only skin (viewing template) I have found for Member Profiles that includes the Member email address is for Administrator level. I trust Kathy of course but have no idea who else you have contacted to do this. CHOOSE WISELY.


Brad, the Fledgling Journeyman Master Hedonist
Finally broken to the plow and harnessed to the traces. How may I help you today? Questions welcomed to charlies@singledivers.com

"My secret to maintaining this goofy façade? It ain't no façade." - Brad, the Fledgling Journeyman Master Hedonist
"I don't make up jokes; I just observe Congress and report the facts." - Will Rogers

#3 WreckWench

WreckWench

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Posted 19 November 2019 - 10:16 AM

Thanks Brad. I will. Please post the draft you came up with for this project so I can tweak it. The 3 women contacted so far include:

 

Cindy Philistine

Tami Palacky

Barbara Gastinger

 

All of whom have some shape manner or form of IT skills and/or access to the SD email platform. I trust all 3 completely. Kamala



Contact me directly at Kamala@SingleDivers.com for your private or group travel needs or 864-557-6079 AND don't miss SD's 2018-2021 Trips! ....here! Most are once in a lifetime opportunities...don't miss the chance to go!!
SD LEGACY/OLD/MANUAL Forms & Documents.... here !

Click here TO PAY for Merchandise, Membership, or Travel
"Imitation is the sincerest flattery." - Gandhi
"Imitation is proof that originality is rare." - ScubaHawk
SingleDivers.com...often imitated...never duplicated!

Kamala Shadduck c/o SingleDivers.com LLC
2234 North Federal Hwy, #1010 Boca Raton, FL 33431
formerly...
710 Dive Buddy Lane; Salem, SC 29676
864-557-6079 tel/celfone/office or tollfree fax 888-480-0906

#4 dive_sail_etc

dive_sail_etc

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  • Logged Dives:1200+

Posted 19 November 2019 - 12:17 PM

Actually I have two templates - one for experienced and the other for inexperienced new members. The experienced diver template is here. The Inexperienced diver template follows in the next post and includes a pitch for the Rent a Buddy/Mentor Program, also any upcoming trip recommendations should include consideration whether the new member is ready (i.e. Best of Florida, NC are both Advanced trips).

Selection is subjective but usually new divers are obvious by lack of Nitrox, less than 25 dives, etc. BUT again it is a judgement call based on the entirety of a new member profile including free form fields that may offer clues like having AOW and 200+ dives but under Why you joined us they may include "returning to diving after long hiatus, need to refresh skills"....

=============================================================================================

Hello <<First_Name>> aka <<Member_Name>>,

This is <<Your_First_Name>> aka <<Your_Member_Name>> from SingleDivers.com welcoming you to our community of safe, experienced and friendly divers. We see you are already growing as <<an Open Water (OW) or Advanced Open Water (AOW) whatever their profile cert level>> diver with <<Nitrox or other cert>> and <<##>> of dives - excellent! Our club boasts a broad spectrum of experience and certifications so we are confident we can match you with a compatible dive buddy to help you get the most enjoyment out of every trip with us.

In addition to our unique perk of matching great dive buddies, we offer an outstanding list of world class dive destinations all conjured by Fearless Leader Kamala aka WreckWench. We notice you answered "<<Answer to Where to go diving with us in Profile>>" for where you would like to dive with us - more good news! Practically all of the specific places you mention are part of the club's annual rotation of trips! The one constant regardless where we go is WARM water diving, including <<Names and dates of upcoming trips from TRIPS tab needing more members>>. A visit to our Upcoming Trips Page reveals what The Wench has on tap for 2020 through 2022. Remember to scroll down to check out the entire calendar for trips that will open for booking soon.

Kamala puts a LOT into making every trip a great experience for everyone. Her unique system of rooming and dive preference surveys has enjoyed an enviable reputation in matching compatible dive buddies and (same gender) roommates. We look forward to having you along! Oh, and remember you may contact us via email or in the Forums by creating a topic or posting replies within existing topics for help and information. That is why we Volunteer Elves are here!

As a new member we also invite you to introduce yourself to our membership with an icebreaker Forums topic. To do this:

 - From our Home Page navigate tabs "FORUMS" -> "GO TO THE SURFACE INTERVAL FORUMS". (No need to log in here; the sites are separate, and referenced by links.)
 - When the Forums Index Page opens, log in using the "Sign In" button in the top right corner with the same Member Name and password you created when you registered.
 - Near the top of the list of Forums you will see "Welcome! Please read first!" and just below that, "If you're NEW, CLICK HERE and introduce yourself!" Click the "HERE" link.
 - When the "New or Returning" Forum appears, in the upper right area you will see a black button with white letters "Start New Topic". Click that, type in a brief topic title e.g. "<<First_Name from State in Profile>>" and then in the Edit window add in a bit about yourself, what interests you most about diving, etc.
 - When done click the "Post New Topic" button and Presto, you've introduced yourself to our group!

One last thing: Just to be clear, we are not a dating site; it truly is all about the diving with us. With that said, we also do not discourage consenting adults from pursuing whatever may move their mood while enjoying evening social hours. Kamala attends EVERY dive trip and is vigilant in ensuring a relaxed, congenial atmosphere with managed expectations on both sides of the gender divide. It's a model that everyone seems to enjoy and appreciate, you can find out for yourself by joining a trip and having a great time!

Regards,
<<Your_First_Name>> aka <<Your_Member_Name>>
Angels Member Support

P.S. Be sure to find and Like our Group and Business pages on Facebook! (Just search "SingleDivers.com" to find us.) Also, if you have a photo of yourself (preferably while diving) you wish to use as your Member photo, please attach that image file in a reply to this message. We will resize, crop and attach the resulting image back to you for approval before uploading. Thanks in Advance!


Brad, the Fledgling Journeyman Master Hedonist
Finally broken to the plow and harnessed to the traces. How may I help you today? Questions welcomed to charlies@singledivers.com

"My secret to maintaining this goofy façade? It ain't no façade." - Brad, the Fledgling Journeyman Master Hedonist
"I don't make up jokes; I just observe Congress and report the facts." - Will Rogers

#5 dive_sail_etc

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Posted 19 November 2019 - 12:18 PM

Inexperienced New Member template:

===========================================================================================

Hello <<First_Name>> aka <<Member_Name>>,

This is <<Your_First_Name>> aka <<Your_Member_Name>> from SingleDivers.com welcoming you to our community of safe, experienced and friendly divers. We see you are already growing as <<an Open Water (OW) or Advanced Open Water (AOW)>> diver with <<##>> dives logged - excellent! Our club boasts a broad spectrum of experience and certifications so we are confident we can match you with a compatible dive buddy to help you get the most enjoyment out of every trip with us. In fact for those either new to diving or returning after a long landlocked hiatus we offer the unique Rent A Buddy (RAB) (aka Rent a Mentor (RAM)) Program. For a modest fee you are paired with a Divemaster or Dive Instructor with your choice how many dives you wish to make with a RAM. Not only do you gain confidence and relax to better enjoy each dive, you also benefit from post-dive feedback to expedite honing of scuba fundamentals like buoyancy, air consumption and other skills. It is a very popular program and again, only SingleDivers.com offers it up front as part of almost every trip!

In addition to our unique perk of the RAB Program and matching great dive buddies, we offer an outstanding list of world class dive destinations all conjured by Fearless Leader Kamala aka WreckWench. We notice you answered "<<Answer of where to go diving with us from profile>>" for where you would like to dive with us - more good news! The one constant regardless where we go is WARM water diving, including <<Name and dates for a couple of upcoming trips that need more members DEPENDING on the new diver's ability>>. A visit to our Upcoming Trips Page reveals what The Wench has on tap for 2020 through 2022. Remember to scroll down to check out the entire calendar for trips that will open for booking soon.

Kamala puts a LOT into making every trip a great experience for everyone. Her unique system of rooming and dive preference surveys has enjoyed an enviable reputation in matching compatible dive buddies and (same gender) roommates. We look forward to having you along! Oh, and remember you may contact us via email or in the Forums by creating a topic or posting replies within existing topics for help and information. That is why we Volunteer Elves are here!

As a new member we also invite you to introduce yourself to our membership with an icebreaker Forums topic. To do this:

 - From our Home Page navigate tabs "FORUMS" -> "GO TO THE SURFACE INTERVAL FORUMS". (No need to log in here; the sites are separate, and referenced by links.)
 - When the Forums Index Page opens, log in using the "Sign In" button in the top right corner with the same Member Name and password you created when you registered.
 - Near the top of the list of Forums you will see "Welcome! Please read first!" and just below that, "If you're NEW, CLICK HERE and introduce yourself!" Click the "HERE" link.
 - When the "New or Returning" Forum appears, in the upper right area you will see a black button with white letters "Start New Topic". Click that, type in a brief topic title e.g. "<<Member_First_Name from State in profile>>" and then in the Edit window add in a bit about yourself, what interests you most about diving, etc.
 - When done click the "Post New Topic" button and Presto, you've introduced yourself to our group!

One last thing: Just to be clear, we are not a dating site; it truly is all about the diving with us. With that said, we also do not discourage consenting adults from pursuing whatever may move their mood while enjoying evening social hours. Kamala attends EVERY dive trip and is vigilant in ensuring a relaxed, congenial atmosphere with managed expectations on both sides of the gender divide. It's a model that everyone seems to enjoy and appreciate, you can find out for yourself by joining a trip and having a great time!

Regards,
<<Your_First_Name>> aka <<Your_Member_Name>>
Angels Member Support

P.S. Be sure to find and Like our Group and Business pages on Facebook! (Just search "SingleDivers.com" to find us.) Also, if you have a photo of yourself (preferably while diving) you wish to use as your Member photo, please attach that image file in a reply to this message. We will resize, crop and attach the resulting image back to you for approval before uploading. Thanks in Advance!


Brad, the Fledgling Journeyman Master Hedonist
Finally broken to the plow and harnessed to the traces. How may I help you today? Questions welcomed to charlies@singledivers.com

"My secret to maintaining this goofy façade? It ain't no façade." - Brad, the Fledgling Journeyman Master Hedonist
"I don't make up jokes; I just observe Congress and report the facts." - Will Rogers

#6 WreckWench

WreckWench

    Founder? I didn't know we lost her!

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  • Logged Dives:5000+

Posted 19 November 2019 - 01:43 PM

EXCELLENT Brad and thank you! Seems like you have branched out and are now doing a email birthday greeting too! We used to do that way back in the day...I think punkie did it but it too was hugely successful. Please post that as well or I can from your recent email. Thank you! Kamala



Contact me directly at Kamala@SingleDivers.com for your private or group travel needs or 864-557-6079 AND don't miss SD's 2018-2021 Trips! ....here! Most are once in a lifetime opportunities...don't miss the chance to go!!
SD LEGACY/OLD/MANUAL Forms & Documents.... here !

Click here TO PAY for Merchandise, Membership, or Travel
"Imitation is the sincerest flattery." - Gandhi
"Imitation is proof that originality is rare." - ScubaHawk
SingleDivers.com...often imitated...never duplicated!

Kamala Shadduck c/o SingleDivers.com LLC
2234 North Federal Hwy, #1010 Boca Raton, FL 33431
formerly...
710 Dive Buddy Lane; Salem, SC 29676
864-557-6079 tel/celfone/office or tollfree fax 888-480-0906

#7 dive_sail_etc

dive_sail_etc

    Admin, TC, Charlie and Bottle Washer

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  • 6,182 posts
  • Location:Quitman County, GA (Zip 39854)
  • Gender:Male
  • Board Status:Usually check in daily
  • Cert Level:AOW / Nitrox
  • Logged Dives:1200+

Posted 19 November 2019 - 04:59 PM

EXCELLENT Brad and thank you! Seems like you have branched out and are now doing a email birthday greeting too! We used to do that way back in the day...I think punkie did it but it too was hugely successful. Please post that as well or I can from your recent email. Thank you! Kamala

Here with background and sample Birthday email.

=========================================================================================

 - WHEN TIME PERMITS I peruse the list of birthdays listed for the current calendar date, clicking into each profile both as a data integrity check as well as when the Member joined and their last time logged in.

 - (Obviously) if the member is active and the address (address/city/state/zip) is consistent I pass them by and rely on Kathy's Birthday topic to address the occasion.

 - If, as many older profiles that were ported over for the new Home Page project, there are inconsistencies i.e. complete address in the Street field, no address info at all BUT a city and/or state in the "Where are you" free form field, etc. I will open CPanel, access the profile and edit whatever city / state / zip info that is present into the appropriate fields. (City and State in particular are useful for regional email blast selection queries.) Also if a birthdate / age is present that has aged past the Age Group selection I update that, as well as First and Last Name combined in First Name field (another common migration glitch). Sometimes the email address includes the member first and even last name, voila! Update that if those fields are totally empty (yet another occasional glitch.)

 - If the older profile was once active with topics and reply posts (checking the respective tabs on the Member profile) I make a decision as I did with Claire aka Claire to a) search Facebook for "Claire Neely" employing clues to the FB results such as if the FB Page indicates they live in or near the profile's city, plus the crucial indicator of images on the Page engaged in diving activity (a very reliable clue, time has proven). I had no luck with Claire but when I do find results I sometimes select an image of them diving to resize, crop and add as a Member Photo. (Claire's profile already has a Member photo, in those cases they are not changed.)

 - If a FB Page search fails to yield results, AND if the Member Profile on CPanel does NOT include "BAD_EMAIL" or "Unsubscribe" as selected Secondary Group(s), I may decide as I did with Claire to draft a Test / Birthday message to see if a) the address is still good, and b) whether the member replies (no reply yet from Claire but no Undeliverable system reply either).

======================================================================================

On 2019-11-19 13:34, Kamala Shadduck wrote:

Are you reaching out on bday's to members seeing if you can engage them back to the club?  Looks like it. Great idea. Now to find the female counterpart to you.
 

On 11/19/2019 9:52 AM, charlies@singledivers.com wrote:

Hello Claire aka Claire,
 

Best Birthday *bubbles* from all of us at SingleDivers.com as well as hopes you are healthy and happy after such a long hiatus. We invite you to visit our New Home Page TRIPS tab to see the latest batch of terrific dive destinations Fearless Leader Kamala aka WreckWench has conjured for the club's diving pleasure...

Incidentally, we noticed with pleasure that for the somewhat brief time you were active in the Forums (still part of SingleDivers.com online) you displayed exactly the sort of engaging and motivating posts which are a hallmark of our membership. We hope you are still active in diving and would consider returning to the club, you will always be more than welcome!

We can help with issues like recovering your member password, how to access / book a trip, etc. Simply reply to this email with your questions or any problems you may encounter. Again Best Birthday wishes from the club!
 

Regards,
Brad aka dive_sail_etc


Brad, the Fledgling Journeyman Master Hedonist
Finally broken to the plow and harnessed to the traces. How may I help you today? Questions welcomed to charlies@singledivers.com

"My secret to maintaining this goofy façade? It ain't no façade." - Brad, the Fledgling Journeyman Master Hedonist
"I don't make up jokes; I just observe Congress and report the facts." - Will Rogers

#8 WreckWench

WreckWench

    Founder? I didn't know we lost her!

  • Owner
  • PipPipPipPipPipPipPip
  • 53,709 posts
  • Location:FL SC & Dallas, TX
  • Gender:Female
  • Cert Level:DM & Technical certs
  • Logged Dives:5000+

Posted 19 November 2019 - 08:16 PM

:thankyou:



Contact me directly at Kamala@SingleDivers.com for your private or group travel needs or 864-557-6079 AND don't miss SD's 2018-2021 Trips! ....here! Most are once in a lifetime opportunities...don't miss the chance to go!!
SD LEGACY/OLD/MANUAL Forms & Documents.... here !

Click here TO PAY for Merchandise, Membership, or Travel
"Imitation is the sincerest flattery." - Gandhi
"Imitation is proof that originality is rare." - ScubaHawk
SingleDivers.com...often imitated...never duplicated!

Kamala Shadduck c/o SingleDivers.com LLC
2234 North Federal Hwy, #1010 Boca Raton, FL 33431
formerly...
710 Dive Buddy Lane; Salem, SC 29676
864-557-6079 tel/celfone/office or tollfree fax 888-480-0906

#9 WreckWench

WreckWench

    Founder? I didn't know we lost her!

  • Owner
  • PipPipPipPipPipPipPip
  • 53,709 posts
  • Location:FL SC & Dallas, TX
  • Gender:Female
  • Cert Level:DM & Technical certs
  • Logged Dives:5000+

Posted 21 November 2019 - 06:56 AM

Email sent to Tami who will get us started to revise the drafts from Brad to make her own. She will send me her final drafts. I am also getting NDA's and non compete's in place for the team. I am tired of getting burned.



Contact me directly at Kamala@SingleDivers.com for your private or group travel needs or 864-557-6079 AND don't miss SD's 2018-2021 Trips! ....here! Most are once in a lifetime opportunities...don't miss the chance to go!!
SD LEGACY/OLD/MANUAL Forms & Documents.... here !

Click here TO PAY for Merchandise, Membership, or Travel
"Imitation is the sincerest flattery." - Gandhi
"Imitation is proof that originality is rare." - ScubaHawk
SingleDivers.com...often imitated...never duplicated!

Kamala Shadduck c/o SingleDivers.com LLC
2234 North Federal Hwy, #1010 Boca Raton, FL 33431
formerly...
710 Dive Buddy Lane; Salem, SC 29676
864-557-6079 tel/celfone/office or tollfree fax 888-480-0906



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