My membership was renewed on 3/24/11 and all was going well. Sometime in the last two days my access has changed and I no longer have the access of a premium member. I can't PM or view profiles. I've confirmed that the membership fee was taken out of my account on 3/24/11 so I'm paid up.
Is anyone else having this issue?
Premium Membership paid, no access to PM or profiles
Started by
lynnlchan
, Apr 08 2011 06:48 AM
11 replies to this topic
#1
lynnlchan
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- Member
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- 628 posts
Everyone knows me
- Location:Minneapolis/St. Paul
- Gender:Female
- Cert Level:AOW, Drysuit, Nitrox
- Logged Dives:175
Posted 08 April 2011 - 06:48 AM
Come on and wade way out into the water with me, we're drowning on dry land.
Come on and wade way out into the water with me, jump in and take my hand. --Gaelic Storm, Scalliwag
Come on and wade way out into the water with me, jump in and take my hand. --Gaelic Storm, Scalliwag
#2
shadragon
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- Member
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- 3,055 posts
Tech Admin
- Location:On De Island...
- Gender:Male
- Cert Level:MSD / DM / Solo
- Logged Dives:534' ish
Posted 08 April 2011 - 07:53 AM
This was a database issue and I was able to clear it up. I now see you as Premier Member on your account and profile.
If anyone else has the same problem please let me or any admin know.
Cheers.
If anyone else has the same problem please let me or any admin know.
Cheers.
Remember, email is an inefficient communications forum. You may not read things the way it was intended. Give people the benefit of the doubt before firing back... Especially if it is ME...! 
Tech Support - The hard we do right away; the impossible takes us a little longer...
"I like ponies on no-stop diving. They convert "ARGH!! I'M GOING TO DIE" into a mere annoyance." ~Nigel Hewitt
Tech Support - The hard we do right away; the impossible takes us a little longer...
"I like ponies on no-stop diving. They convert "ARGH!! I'M GOING TO DIE" into a mere annoyance." ~Nigel Hewitt
#3
Cajun Diver
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- Admin
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- 2,253 posts
I spend too much time on line
- Location:Lumberton, TX
- Gender:Male
- Board Status:Local diving
- Cert Level:Open water, nitrox, AOW
- Logged Dives:900+
Posted 08 April 2011 - 06:19 PM
I paid mine Wednesday so hopefully I'll be renewed before it lapses tomorrow 
Houston, Tranquility Base here. The Eagle has landed. Neil Armstrong & Buzz Aldrin on the moon, Michael Collins in the command module orbiting - July 20, 1969
It looks like it’s going to be another fine day - John Wayne
#4
bpro
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- Member
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- 293 posts
People are starting to get to know me
- Location:St Louis
- Gender:Male
- Cert Level:Rescue/Nitrox
- Logged Dives:190
Posted 26 September 2011 - 01:42 PM
This was a database issue and I was able to clear it up. I now see you as Premier Member on your account and profile.
If anyone else has the same problem please let me or any admin know.
Cheers.
Hi there. I attempted to renew this year (about 2 wks ago) via PayPal. I got a refund from WW at SD saying: "I am returning your paypal payment because we received a membership payment in June." It is possible that I paid in June but it's not on my membership page. I am asking because I can't view profiles or the member list either. Help please! Thanks.
#5
dive_sail_etc
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- Admin
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- 6,150 posts
Admin, TC, Charlie and Bottle Washer
- Location:Quitman County, GA (Zip 39854)
- Gender:Male
- Board Status:Usually check in daily
- Cert Level:AOW / Nitrox
- Logged Dives:1200+
Posted 27 September 2011 - 07:42 AM
Hello Chris,Hi there. I attempted to renew this year (about 2 wks ago) via PayPal. I got a refund from WW at SD saying: "I am returning your paypal payment because we received a membership payment in June." It is possible that I paid in June but it's not on my membership page. I am asking because I can't view profiles or the member list either. Help please! Thanks.
I see where WW referenced your renewal back in July, and have updated your account to Premier Member status. We apologize for the lapse in your membership status.
Regards,
Brad, the Fledgling Journeyman Master Hedonist
Finally broken to the plow and harnessed to the traces. How may I help you today? Questions welcomed to charlies@singledivers.com
"My secret to maintaining this goofy façade? It ain't no façade." - Brad, theFledgling Journeyman Master Hedonist
"I don't make up jokes; I just observe Congress and report the facts." - Will Rogers
Finally broken to the plow and harnessed to the traces. How may I help you today? Questions welcomed to charlies@singledivers.com
"My secret to maintaining this goofy façade? It ain't no façade." - Brad, the
"I don't make up jokes; I just observe Congress and report the facts." - Will Rogers
#6
ev780
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- Member
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- 590 posts
Everyone knows me
- Location:Colorado
- Gender:Male
Posted 29 November 2011 - 07:47 PM
I am nw having this problem. No access to member profiles.
thanks in advance.
Fred
thanks in advance.
Fred
"I'd rather die while I am living, than live when I'm dead" Jimmy Buffett and the Coral Reefers
#7
Landlocked Dive Nut
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- Inactive
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- 6,543 posts
I need to get a life
- Location:Kansas City, MO
- Gender:Female
- Cert Level:SSI Master Diver
- Logged Dives:448
Posted 29 November 2011 - 08:47 PM
Fred, I see where WW acknowledged your renewal on 10/11/11. One of the Admin-types will see this and correct your status back to Premier. Thanks for the heads-up!
#8
WreckWench
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- Owner
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- 53,631 posts
Founder? I didn't know we lost her!
- Location:FL SC & Dallas, TX
- Gender:Female
- Cert Level:DM & Technical certs
- Logged Dives:5000+
Posted 29 November 2011 - 09:07 PM
Strange...
Fred shows as a member under his avatar but the cp (control panel) says:
ev780 Premier Member 35.00 USD 10-October 11 09-October 12 -- PAID
I will need to have the tech admins see why he is not showing up properly. Sorry Fred...they will figure it out. Kamala
Fred shows as a member under his avatar but the cp (control panel) says:
ev780 Premier Member 35.00 USD 10-October 11 09-October 12 -- PAID
I will need to have the tech admins see why he is not showing up properly. Sorry Fred...they will figure it out. Kamala
Contact me directly at Kamala@SingleDivers.com for your private or group travel needs or 864-557-6079 AND don't miss SD's 2018-2021 Trips! ....here! Most are once in a lifetime opportunities...don't miss the chance to go!!
SD LEGACY/OLD/MANUAL Forms & Documents.... here !
Click here TO PAY for Merchandise, Membership, or Travel
"Imitation is the sincerest flattery." - Gandhi
"Imitation is proof that originality is rare." - ScubaHawk
SingleDivers.com...often imitated...never duplicated!
Kamala Shadduck c/o SingleDivers.com LLC
2234 North Federal Hwy, #1010 Boca Raton, FL 33431
formerly...
710 Dive Buddy Lane; Salem, SC 29676
864-557-6079 tel/celfone/office or tollfree fax 888-480-0906
#9
shadragon
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- Member
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- 3,055 posts
Tech Admin
- Location:On De Island...
- Gender:Male
- Cert Level:MSD / DM / Solo
- Logged Dives:534' ish
Posted 30 November 2011 - 06:41 AM
His status has been updated. This should have been done automatically in the system. Not sure why it broke down. Investigating.I will need to have the tech admins see why he is not showing up properly. Sorry Fred...they will figure it out. Kamala
S
Remember, email is an inefficient communications forum. You may not read things the way it was intended. Give people the benefit of the doubt before firing back... Especially if it is ME...!
Tech Support - The hard we do right away; the impossible takes us a little longer...
"I like ponies on no-stop diving. They convert "ARGH!! I'M GOING TO DIE" into a mere annoyance." ~Nigel Hewitt
Tech Support - The hard we do right away; the impossible takes us a little longer...
"I like ponies on no-stop diving. They convert "ARGH!! I'M GOING TO DIE" into a mere annoyance." ~Nigel Hewitt
#10
WreckWench
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- Owner
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- 53,631 posts
Founder? I didn't know we lost her!
- Location:FL SC & Dallas, TX
- Gender:Female
- Cert Level:DM & Technical certs
- Logged Dives:5000+
Posted 30 November 2011 - 09:23 AM
Simon... let the admins know what you find out and how you fixed it.
Contact me directly at Kamala@SingleDivers.com for your private or group travel needs or 864-557-6079 AND don't miss SD's 2018-2021 Trips! ....here! Most are once in a lifetime opportunities...don't miss the chance to go!!
SD LEGACY/OLD/MANUAL Forms & Documents.... here !
Click here TO PAY for Merchandise, Membership, or Travel
"Imitation is the sincerest flattery." - Gandhi
"Imitation is proof that originality is rare." - ScubaHawk
SingleDivers.com...often imitated...never duplicated!
Kamala Shadduck c/o SingleDivers.com LLC
2234 North Federal Hwy, #1010 Boca Raton, FL 33431
formerly...
710 Dive Buddy Lane; Salem, SC 29676
864-557-6079 tel/celfone/office or tollfree fax 888-480-0906
#11
ev780
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- Member
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- 590 posts
Everyone knows me
- Location:Colorado
- Gender:Male
Posted 30 November 2011 - 10:41 AM
Thanks all.
Electronic gremlins.
Electronic gremlins.
"I'd rather die while I am living, than live when I'm dead" Jimmy Buffett and the Coral Reefers
#12
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- Guests
Posted 30 November 2011 - 04:35 PM
Strange...
Fred shows as a member under his avatar but the cp (control panel) says:
ev780 Premier Member 35.00 USD 10-October 11 09-October 12 -- PAID
I will need to have the tech admins see why he is not showing up properly. Sorry Fred...they will figure it out. Kamala
Fred, did you go through the subscription manager to pay this or just pay through the gateway? Most likely at some point somebody other than you updated your subscription after confirming payment and that broke the auto features.
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