So item #2 about why the order confirmation does NOT reflect the cash discount bugs people and we get a ton of emails and help tickets etc. Seems people DO NOT READ despite being asked to do so...
1. Let's suggest any updates to the bullets below if needed.
2. Let's clarify the payment one ...I've been going back and forth with Mirce and I think we ironed out a better way to say it so will post that...
3. Put the IMPORTANT PLEASE READ in RED as well as the #2 bullet about the cash disc not showing up on the order confirmation but rather on the payment confirmation entitled "Thank You For Your Payment" email.
Maybe revise too...
Why is the dollar amount shown below the full price of trip and does not reflect any cash and/or coupon discounts?
All discounts will be reflected in your "My Payments" and the exact amount of your payment today will reflect ALL discounts including cash and/or Early Booking Discounts if applicable that was charged to your method of payment. You will see it reflected in the courtesy "Thank You for your Payment" email that follows this one.(Our order system and payment system are not a single system yet; hence the 2 part process.) This 2nd email also means your payment went thru and you really are signed up for the trip!
Any other thoughts?
Important Please Read!!!
Thank you for joining us on this amazing trip. Your RESERVATION is below. Your PAYMENT MAY NOT be confirmed.
How to tell if payment is confirmed:
1. You will get a second email entitled "Thank You for your Payment". If you do not receive this email most likely your payment did not go thru. 2. You can check your MY PAYMENTS under MY TRIPS by logging into www.SingleDivers.com and clicking "My Trips" under TRIPS. 3. If you do not have the email and you do not see your payment(s) under My Trips (or do not see My Trips at all) then check your bank account or credit card to confirm no money was transacted and try again. (If the money was transacted email accounting@singledivers.com to let us know and we will fix it)Why is the dollar amount shown below the full price of trip and does not reflect any cash and/or coupon discounts?
All discounts will be reflected in your "My Payments" and the exact amount of your payment today will reflect your discounts which will be contained in the courtesy "Thank You for your Payment" email that follows this one.(Our order system and payment system are not a single system yet; hence the 2 part process.)What do I do next?
1. If your payment did not process then please try again. You will get an order acknowledgement every time you attempt an order. When you get the payment info they you are good to go. 2 If your payment transacted please don't forget to fill out your forms!!! You can check your "My Trips and My Payments" for order and payment history and to access the online trip documents we need completed for your upcoming trip with SingleDivers.com within 21 days to avoid late document fees or 3 days if within 45 days of the trip departure.How do I get help?
If you need any help please contact admin@singledivers.com for further assistance.- Thank you! SingleDivers.com
Summary of your order Name Unit price Qty TotalRaja Ampat April 18-28, 2020: D/O Snorkeller or Free Diver
Payment Option: Full
$2,573.00 1 $2,573.00 Total $2,573.00Payment method : SingleDivers.com Online Payment
Once again, thank you for your order at https://www.singledivers.com/home/. We hope to see you again soon.
Best regards,
SingleDivers.com