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Important Stuff you need to know...about all SingleDivers.com trips!


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5 replies to this topic

#1 WreckWench

WreckWench

    Founder? I didn't know we lost her!

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Posted 24 February 2005 - 01:56 PM

Hey here is some important stuff you need to know about all SingleDivers.com trips!


GUARANTEED SHARED OCCUPANCY ON SINGLEDIVERS.COM GROUP TRIPS TO AVOID SINGLE SUPPLEMENTS:

One of SingleDivers.com primary objectives is to eliminate expensive single supplements for our divers. SingleDivers.com will not only guarantee a roommate on a group trip but SingleDivers.com will guarantee a same sex roommate for any group trip that you sign up for at least 45 days in advance of departure for the primary days of the main trip package. For example, if we are running a trip from the 9-16th of the month but allow add-on packages for days prior and day after, SingleDivers.com will guarantee the primary dates of the 9th to 16th that you will not be charged a single supplement and you will be roomed with a same sex roommate. If various other arrival and departure dates are allowed on a trip then it is likely that you'll have a suitable roommate since others will be taking advantage of the additional package offerings as well. However we can not guarantee you a roommate for any optional days. Please use the trip thread to help you find those people and SD will help you with the roomming assignments for all days of the trip as part of our service to you or you can do it yourself. Please note that SingleDivers.com can not guarantee any specific class of service on a trip but we will guarantee a same sex roommate if you sign up at least 45 days in advance.

ROOMING ASSIGNMENTS AND HOW THEY WORK:

SingleDivers.com requests that you fill out a fairly extensive rooming survey (you'll find it and our trip waiver in the subforum called Trip Forms & Docs using the link in my signature below) that helps us to match you with other single or married but buddyless divers. We compare sleeping habits, temperature preferences, personality styles and even early bird and night owl preferences when we do roommate assignments. And as always we work very hard to place you with another compatible roommate(s). We usually do a great job and many people request to be roommates again on future trips. If we don't quite make the right selection then talk to the trip leader and she/he will either swap roommates with you or work to make the selection better. Since the participants in a trip will often change up to the last minute, we do not publish the rooming assignments online. They are however available at the resort/boat when you arrive.

THE "EX" RULE:

While we are not a dating site...our hookups are to tanks...sometimes chemistry happens and relationships happen. Sometimes they last and sometimes they dissipate and sometimes they blow up. If you part on good terms then this rule does not apply. In the case of the latter or if you happen to find SD and you currently have an 'ex' and do not care to travel with them, SingleDivers.com honors a "first signed up is the only member allowed on that trip" rule. Here's how it works... be the first to sign up for and pay the deposit on one of our trips and your ex (we need to know who they are in advance) needs to book another trip. Conversly if you try to sign up for a trip your ex is on and your parting was not friendly (and you have advised us in advance) then you will be asked to find another trip to travel on that your ex has not signed up for and paid her/his deposit. And while this does not happen that frequently...it does come into play. We ask that you refrain from even showing interest in a trip your ex is on but we also know that plans change so we ONLY ENFORCE TRIP SIGN UPS and not the trip 'interested' lists. And no this isn't a chance for you to book directly with the resort/locale to be at the same place as your ex but not technically via SingleDivers.com. (Should this happen you will not be able to dive with our group and if necessary further action may be taken regarding your membership on the site.) Please ask us for more information if you think this rule will be helpful to your situation. And please make sure we know in advance if you plan to apply this rule to your personal situation when attending our trips via kamala@singledivers.com

PAYMENT TERMS:

1. Effective August 1, 2005 our new legal name is SingleDivers.com LLC

2. Please make all check payments payable to SingleDivers.com LLC.

3. Effective August 15, 2005 all checks will be deposited electronically and/or redeposited electronically if necessary. This will accelerate the clearance time of your funds enabling quicker crediting to your account.

4. As of August 15, 2005: Returned checks are subject to a service fee, as permitted by law. We may electronically collect returned checks, service charges and other applicable charges. For more information, call Collect More Checks 877-521-3513

5. As of Jan 1, 2009 all check payments will be processed via a one time ACH draft to your account. This will be accomplished via our online secure payment gateway. You can easily make your payment directly via our gateway HERE without having to write or mail a check. Please note that this is our preferred method of payment and is the only way to ensure that you have locked into a seat/spot on one of our trips.

6. Please note that you can make Visa or MasterCard payments to SingleDivers.com via our secure online payment gateway HERE. Our system will automatically add a 3% non-cash convenience fee for these types of payments as our prices represent cash discounts already.

Important Notes:

a. PLEASE put your screen name, trip name and payment details i.e. nitrox etc on your checks and docs! If you do not have room you need to enclose a summary of what you are paying so it can be recorded properly. If you do not expect to be contacted by accounting to see what you are paying for and how you derived your numbers.
b. PLEASE do not send your checks via registered mail OR require a signature. If I am not in the office to receive them when the mail man arrives it will take a minimum of 3 days before the check is available at the post office. If you need confirmation that I have received your checks beyond posting in the thread, please enclose a note or send a quick pm or email and I'll let you know. Preferably use our payment gateway and you'll receive an order summary and a payment confirmation that we have rec'd your payment. Please note that the SECOND email which says we rec'd your payment or we are sorry your payment did not go thru is the ONLY official system notification that your payment was made. If you do not receive this SECOND generic email they your payment did NOT process regardless of how many order summaries your attempted and received.
c. PLEASE do not combine trip payments or deposits for different trips on one check/payment if at all possible. It is ok to combine payments for the same trip but please tell us you are doing that i.e. 3rd pymt & nitrox enclosed. ENCLOSING A SUMMARY OF EXACTLY WHAT YOU ARE PAYING FOR HELPS OUR STAFF IMMENSELY! :lmao:
d. When sending your waiver, please email a scanned copy, fax or mail. When sending your survey please copy into a document to fill out and then email to trips@singledivers.com. This allows you to save a tree and the form is 3/4's filled out the next time you travel with us! Plus our trip coordinators can capture the info we need off of it more readily.
e. MEDICAL HISTORY SEALED ENVELOPE& INSURANCE SUMMARY FORM...please bring these with you on your trip and hand to us. Please do not risk mailing them to us. Note: On the medical waiver it asks that you bring a sealed envelope with your medical history, meds and info for a doctor in the event you can not speak for yourself. This will not be opened unless of emergency and will be returned to you when you leave the trip. It is a good idea to put a copy of your passport in this envelope as well. Please put your real name and screen name on the outside.

Thank you all for your help with these reminders!


PAYMENT OPTIONS:

1. All prices shown include a cash discount. Payments should be made directly to SingleDivers.com LLC via our secure online payment gateway HERE. This is our PREFERRED method of payment as it is instant, fast, and easy. If you must pay via personal check, money order, etc. they should be sent to:

SingleDivers.com
710 Dive Buddy Lane
Salem, SC 29676
864-557-6079 tel.
888-480-0906 fax

Note: This is a secure dedicated fax number but problems with the US Postal Service DO NOT make this a secure mailing address for checks. Also due to my extensive travel schedule and minimal clerical support, mailed payments often take several weeks to be processed so please ONLY mail a payment if you have no internet access.

2. Payment can also be made via PayPal but you must manually add a 3% non-cash convenience fee even if you use the check option as Paypal chareges us 3% regardless of your payment method. PayPal Account = SingleDivers' Email = Kamala@SingleDivers.com

Click here to link to paypal directly! Do not forget to include the non-cash 3% convenience fee when using this payment method regardless of how you paid.

3. Payment can also be made directly via credit card by completing the Credit Card Authorization Form below and faxing it to 888-480-0906. Do not forget to include the non-cash 3% convenience fee in your authorization when using this payment method.

Note: All prices on the site include a cash discount, please include a 3% non-cash convenience/processing fee for any payment not made by cash, money order or check.

PLEASE INCLUDE SCREEN NAME AND TRIP NAME/EVENT/MERCHANDISE/MEMBERSHIP ON YOUR CHECK OR IN THE PAYPAL NOTES OR ON THE CREDIT CARD PROCESSING FORM IN ORDER FOR US TO PROCESS YOUR PAYMENT!

Please check the trip/event/or merchandise thread for notification of receipt of your payment. Thank you VERY much for your support!


PREMIER & ABOVE MEMBER DISCOUNT REBATE FORMS:

Membership has rewards and SingleDivers.com premier members and above receive $25 off every group trip that they complete with SD including private travel we arrange over $500 regardless of how many times you travel with us. To receive your $25 discount, print out the Membership Discount Rebate Form in the next post, complete it and return via mail after the trip but no later than 30 days. Your $25 mail in rebate will be processed and sent to you. (If you send it in before the trip we will not be able to process it.)

TRIP INSURANCE VS GAMBLING LOSSES????:

Hey folks if you are gamblers and opt to NOT take out trip insurance during hurricane season or figure nothing will ever happen to you then that is great! However please understand that the resort/dive operator nor SingleDivers.com can help you out with your gambling losses should your bet not pan out.

SD.com accepts a huge amount of liability to fill ALL the trips we run OR EAT THE SPOTS. :-D I can assure you that I have paid plenty of gambling losses this year. But I won't gamble with my life (I have both DAN and DIVE ASSURE for Dive Insurance) and I won't gamble with my trips...(I have the annual policy by DIVE ASSURE which covers ALL MY DIVE TRIPS!)

So the choice is yours....bet on no hurricanes, no seas/weather, no accidents, no illness, no deaths in the family, no job loss, no immediate death/injury to yourself* ...and laugh in the end when your bet pays off. But when it does not...PLEASE :pray: PLEASE :pray: PLEASE do not expect the resort nor dive operator nor SingleDivers.com to refund your money because your bet did not pan out. :lmao:

NOTE:
One of the reason's we have you finalize your extras and pay for everything by 30-60 days out is so you have more flexibiity getting trip insurance. Please take a moment TODAY to do this important task if traveling with us on a trip. :teeth:

*If you think it can't happen to you please think again...sadly we just lost a member going on the 10-09 Galapagos trip that MANDATED TRIP INSURANCE from the moment you registered for the trip and yet sadly he never got it before his tragic demise. :D


TRIP INSURANCE... if you have not purchased it then do so ASAP. Weather can srike at any time...not just hurricane season. So if a storm develops you will bear all costs associated with it up to and including cancellation, out of your own pocket. The resort can offer no recourse and neither can SingleDivers.com. If you get injured or have a family member death/accident or even lose your job...the resort can offer no recourse and neither can SingleDivers.com. If you have an old health condition that flares up and it impacts your trip then once again the resort and SingleDivers.com can offer no recourse. It is your responsibility to decide if you will gamble your trip or protect your trip. And while we would love to help you when opt to gamble...it just is no longer possible to do so with the magnitude of issues people have faced this year and then begged SD to help them anyway. PLEASE DO NOT GAMBLE YOUR VACATION unless you have the money to blow. If you are doing one trip this year then use CSA...if you are doing multiple trips this year then consider DiveAssure since they are an annual policy. If you ignore this warning then please understand there is nothing I can do to help you should your gamble not pay off. :D

Trip insurance is strongly suggested to protect you from lost luggage, travel delays, vacations interruptions, flight cancellations, illness/accidents prior to the trip, deaths in family causing trip cancellation etc. For about $45 per $1000...it is very reasonable. On all SingleDivers.com trips you will be asked if you are getting it, not getting it or already have it.

I've researched several companies and although DAN does offer optional trip insurance, I have found several excellent alternative providers. You can get an online quote from them and/or purchase directly from these links.

CSA Travel Protection Trip Insurance as a single trip policy

or

Click here for DiveAssure that provides excellent rates and coverage for BOTH dive and trip insurance as an ANNUAL Policy!

CANCELLATION/REFUNDS

If your plans change or a trip is cancelled/interrupted due to weather or other emergency, your right to a refund is limited due to the various carriers, resorts and operators used by SingleDivers.com. Therefore we strongly urge you to get trip insurance and supply you with several companies that we use frequently at the end of every trip description. All refund requests must be in writing and the day it is received by SingleDivers.com is the date of your request. Refunds from SingleDivers.com will be issued as payments back to your original payment method usually within 45 days from written receipt of your refund request if approved. Some refunds are issued as trip/merchandise credits. See below for exceptions. Refunds from suppliers will usually be issued within 45 days of receipt from them to SingleDivers.com and may be a credit to that vendor or cash. (SingleDivers.com has no control over this but will issue you the credit/refund as we receive it.) All cash refunds where applicable will be issued back against your original form of payment either your credit card or your bank account. Please download the refund request form found in the trip docs forum located in my signature, complete and return to kamala@singledivers.com, or via fax 888-480-0906 or via mail. If the form is not available ask for the password via trips@singledivers.com to the trip docs forum.. Note: If you feel you are due a refund of any type you must submit your written request no later than 30 days after the trip/event to secure your money. Requests received more than 30 days after the trip or event in question can not be honored.

GROUP TRIPS:


All group trip deposits are non-refundable. Should extenuating circumstances prevail, please contact us privately at kamala@singledivers.com and we will try to work with you. However, the following circumstances may prevent the loss of your deposit if not otherwise excluded by the specific trip you are canceling, the trip does not fill up or is otherwise covered by trip insurance. Trip insurance is your responsibility and is STRONGLY recommended for every trip but especially for high priced trips, trips during hurricane season and all holiday trips. Note: SingleDivers.com will not refund any monies that are covered by trip insurance. Trip Insurance is your responsibility.

211 days out incur no cancellation fee if the trip is not a holiday trip nor previously excluded in the trip details nor priced over $3000 (otherwise its 241 days if a holiday trip or priced over $3000) and you apply your deposit to another trip no later than 8 months after the original trip travel dates and the specific trip you are canceling does not have a non-refundable deposit specifically specified in the trip details. In this case you will need to file against your trip insurance. A $50-75 typical administrative fee will be deducted for facilitating this change in lieu of forfeiting the deposit. (However some resorts/suppliers require a higher change fee which will apply if mandated by our suppliers.) NOTE: You may not carry a canceled trip deposit over for more than 12 months total. If you cancel the rescheduled trip you will not be entitled to any refund or reapplication of your deposit.

91-211 days out Trip deposit is forfeited for all non-holiday trips if not specifically listed as non refundable in the trip details. Holiday trips forfeit deposit between 211-241 days. IF trip is over $3000 then 50% of the trip is also due unless you file on your trip insurance or find your own replacement (Consideration may be made due to extenuating circumstances and the number of people on the trip. Please contact us.)

61-90 days out Forfeit your trip deposit plus 75% of trip price for non holiday trips or if between 91-211 days for holiday trips or trips over $3000. (You can avoid any additional penalties beyond your deposit IF the trip is full and the next person on the waiting list takes the spot and pays in full or you file on your trip insurance or you resell your own spot to nonSD members(this MUST be coordinated via SD to be accepted, if not your monies are forfeited) or you find your own substitute who has not expressed previous interest in the trip and that person pays SingleDivers.com in full. Since final manifests have been submitted to carriers etc. even if you find a substitute you'll still be charged your deposit amount as your cancellation/change fee.) If you purchased trip insurance you can file against your insurance for the loss of your funds. SingleDivers.com will help you with any necessary documentation just let us know what you need.

0-60 days out Forfeit your trip deposit and 100% of trip price for a non-holiday trip or 0-90 for a Holiday Trip or for trips over $3000. (You can avoid any additional penalties beyond your deposit IF the trip is full and the next person on the waiting list takes the spot and pays in full (this MUST be coordinated via SD to be accepted, if not your monies are forfeited) or you find your own substitute who has not expressed previous interest in the trip and that person pays SingleDivers.com in full. Since final manifests have been submitted to carriers etc. even if you find a substitute you'll still be charged your deposit amount as your cancellation/change fee.) If you purchased trip insurance you can file against your insurance for the loss of your funds.

ALL INDIVIDUAL TRAVEL RESERVATIONS:

If you must cancel your reservation, make any changes to the departure date, or reduce the number in the party, you will be assessed the aforementioned penalties, plus any additional applicable airlines or supplier charges. Most air carriers consider a name change to be a cancellation; to avoid penalties, full and complete names are required at time of booking. In order to receive a refund, if applicable, on a scheduled air cancellation, you must return your air ticket to SingleDivers.com if booked by SingleDivers.com. Otherwise contact the carrier directly. Please note that there are no refunds for cancellations made 7 days or less prior to departure for air-inclusive vacations or less than 48 hours prior to departure for land only vacations even if supplying a substitute passenger. Separate cancellation penalties may apply to holiday or special event departures in addition to nonrefundable deposits. Nonrefundable travel agent fees may be included in your package price.

ALL PUBLISHED SCHEDULED AIR TICKETS ARE 100% NONREFUNDABLE. HOWEVER, REUSABLE TICKETS MAY BE APPLIED TOWARDS FUTURE TRAVEL, SUBJECT TO THE APPLICABLE AIRLINE RETICKETING FEE AND APPLICABLE TOUR VACATIONS REVISION FEE OF $200+.
For charter passengers who wish to cancel within the penalty periods and can provide another paying passenger for the same vacation, you may be entitled to a full refund, less a $200+ reservation revision fee and any applicable supplier and reticketing fees. For Bulk and Scheduled Air passengers who wish to cancel within the penalty periods, substitutions are not allowed and your right to a refund will be limited. Tour Vacations and hotel suppliers must be informed of the names of replacement passengers prior to departure but reserves the right to deny any revision or replacement. You must confirm your right to all refunds by sending a written request to Kamala@SingleDivers.com at the time of telephone cancellation or revision. No refunds will be made for missed or unused flights or most trip features including Diving.

Trip insurance is strongly recommended to protect you on a trip including the ability to cancel your trip. We suggest you get it for every trip but especially for hurricane season and holiday trips. Certain limitations do apply and each passenger is responsible for understanding those limitations. When registering for any travel via SingleDivers.com you will be asked if you have trip insurance, plan to get trip insurance or do not plan to get trip insurance.


FINE PRINT (in readable font size!) ;)

SingleDivers.com, LLC may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound.

Attached Files



Contact me directly at Kamala@SingleDivers.com for your private or group travel needs or 864-557-6079 AND don't miss SD's 2014-2017 Trips! ....here! Most are once in a lifetime opportunities...don't miss the chance to go!!
SD Forms & Documents.... here !

Click here TO PAY for Merchandise, Membership, or Travel
"Imitation is the sincerest flattery." - Gandhi
"Imitation is proof that originality is rare." - ScubaHawk
SingleDivers.com...often imitated...never duplicated!

Kamala Shadduck c/o SingleDivers.com LLC
2234 North Federal Hwy, #1010 Boca Raton, FL 33431
formerly...
710 Dive Buddy Lane; Salem, SC 29676
864-557-6079 tel/celfone/office or tollfree fax 888-480-0906

#2 WreckWench

WreckWench

    Founder? I didn't know we lost her!

  • Owner
  • PipPipPipPipPipPipPip
  • 45,236 posts
  • Location:Salem, SC & Dallas, TX
  • Gender:Female
  • Cert Level:DM
  • Logged Dives:4000+

Posted 18 October 2005 - 11:24 PM

PREMIER & ABOVE MEMBER MAIL IN REBATE FORMS:

Membership has rewards and SingleDivers.com premier members and above receive $25 off every group trip that they complete with SD including private travel we arrange over $500 regardless of how many times you travel with us. To recieve your $25 rebate you will be emailed the password to our Trip Document section either via request or when we request trip waivers, forms etc, located here then download the Rebate Form, complete it and return via mail within 30 days after the trip. Your $25 mail in rebate will be processed and sent to you shortly. Please note that we can not process your rebate until after the trip. Therefore any rec'd prior to the trip will not be honored. Please resend them again no later than 30 days after the trip.

Contact me directly at Kamala@SingleDivers.com for your private or group travel needs or 864-557-6079 AND don't miss SD's 2014-2017 Trips! ....here! Most are once in a lifetime opportunities...don't miss the chance to go!!
SD Forms & Documents.... here !

Click here TO PAY for Merchandise, Membership, or Travel
"Imitation is the sincerest flattery." - Gandhi
"Imitation is proof that originality is rare." - ScubaHawk
SingleDivers.com...often imitated...never duplicated!

Kamala Shadduck c/o SingleDivers.com LLC
2234 North Federal Hwy, #1010 Boca Raton, FL 33431
formerly...
710 Dive Buddy Lane; Salem, SC 29676
864-557-6079 tel/celfone/office or tollfree fax 888-480-0906

#3 WreckWench

WreckWench

    Founder? I didn't know we lost her!

  • Owner
  • PipPipPipPipPipPipPip
  • 45,236 posts
  • Location:Salem, SC & Dallas, TX
  • Gender:Female
  • Cert Level:DM
  • Logged Dives:4000+

Posted 24 July 2007 - 03:10 PM

REFUND REQUEST FORMS:

From time to time your travel plans will get interrupted or changed. When this happens you may be entitled to a refund. Or bad weather on a trip or part of a trip may cause the trip to be cancelled and you will be entitled to a refund from SingleDivers.com once the supplier has refunded us. To request a refund please use the form found in the Forms & Docs subforum so that we can better facilitate your request. The form bascially consolidates all the info we need to refund your money on one form so that our administrative accounting help can more readily get you your money. You'll find the form located here download the Refund Request Form, follow the directions, complete it and return via mail, fax or email..

Note: This form must be typed in order to ensure accurate and legible information so that your money can be properly refunded. :P


Mail:

SingleDivers.com
attn: Kamala Shadduck
710 Dive Buddy Lane
Salem, SC 29676

Fax:

888-480-0906


Email:

kamala@singledivers.com

Contact me directly at Kamala@SingleDivers.com for your private or group travel needs or 864-557-6079 AND don't miss SD's 2014-2017 Trips! ....here! Most are once in a lifetime opportunities...don't miss the chance to go!!
SD Forms & Documents.... here !

Click here TO PAY for Merchandise, Membership, or Travel
"Imitation is the sincerest flattery." - Gandhi
"Imitation is proof that originality is rare." - ScubaHawk
SingleDivers.com...often imitated...never duplicated!

Kamala Shadduck c/o SingleDivers.com LLC
2234 North Federal Hwy, #1010 Boca Raton, FL 33431
formerly...
710 Dive Buddy Lane; Salem, SC 29676
864-557-6079 tel/celfone/office or tollfree fax 888-480-0906

#4 WreckWench

WreckWench

    Founder? I didn't know we lost her!

  • Owner
  • PipPipPipPipPipPipPip
  • 45,236 posts
  • Location:Salem, SC & Dallas, TX
  • Gender:Female
  • Cert Level:DM
  • Logged Dives:4000+

Posted 19 August 2007 - 03:59 PM

About the forms....

Streamling the process...

Hopefully you can all see that we are streamlining our processing of vital information needed for a trip. Too many of the forms have come to me personally when I'm traveling and do not get forwarded properly to our trip coordination team or they come via fax/mail and have to be scanned and then emailed to Scubapunk and other trip coordinators. We are hoping to have this process automated so that you can fill them out online by next year but until then we have established a special email address where all the trip forms and flight information etc. should go too. From there it is logged, recorded and transferred to critical spreadsheets that contain information that we need to run a trip. It is a lot of inforumation and therefore a lot of work. That is why it is imperative that we get them from you early in the process so that as we near ticketing and final manifest stages of the trip we have what we need.

What is needed, what format and how to send it...

Please take a moment to fill out the trip forms that we need...a waiver/release and the rooming/diving/general survey. If you have not done so...or if we can not locate them due to the volume of documents we receive other than via trips@singledivers.com then please resend them to trips@singledivers.com if we do not show receipt of them. We will be happy to hit the reply button to let you know that we have rec'd them as well as post in the thread that we have rec'd them. Note that we'll also open them to ensure that they are filled out completely. So please provide any missing information also back to trips@singledivers.com as soon as you can.

If you can not fill the forms out without printing them first, please ask for a word copy vs pdf format and you'll be able to copy the form into a document or email and fill it out so that you can email it. The trip coordinators can help you if you have any questions. Please be looking for a pm or email from one of our trip coordinators if we do not show receipt of your forms. Please resend them to trips@singledivers.com (you can fax the waiver/release but we need you to email the survey and your flight details.) Keep in mind that you will still need to fax any credit card authorizations due to signature requirements.

Questions and New Process for 2008 Trips...

If you have any questions please let us know. Starting with our 2008 trips you will not be fully signed up for a trip unless you have also completed the proper forms. Our increasing volumes and add'l resort/boat/consolidator needs necessitate that we get this information from you early in the booking process so it will be part of the total booking process starting with our 2008 trips as we post them.

Thank you all for your help in facilitating the booking of our trips. -Kamala

A note about document and payment receipt:

SingleDivers.com is an all volunteer organization that exists to benefit its members. While we are quite large in membership and we are averaging 1-2 trips a month, we are limited in our ability to share information and update it as rapidily as we would like. For example:

1. Docs emailed to trips@singledivers.com can be accessed by all our trip coordinators (many of you recognize scubapunk and fingrabber in these capacities). The information can then be updated on the board and in our spreadsheets almost as quickly as we receive them.

2. Payments sent via paypal on your credit card are available the same day and updated by our accountant who sends that info to the trip coordinators so that they can post it. The trip coordinators do not have access to the raw accounting information. Please note that many of you do not include your screen name on your payment nor the trip you are paying for and it makes it very difficult to credit your account properly.

3. Payments sent via our PAYMENT PORTAL are given top priority when they are received but they still may have a delay of several days to a week depending on how long our trips are running before they can be posted and processed. Paper checks can take several weeks to process if I am traveling so should be avoided at all costs.

4. Docs faxed to 888-480-0906 or mailed to SingleDivers.com 710 Dive Buddy Lane; Salem, SC 29676 ; or emailed to kamala@singledivers.com as back up until I am in the office to sort them, log them, record the information off of them and then file them. Since I travel for my day job and singledivers.com delays of several days to several weeks can occur if everything is sent to me.

Immediate Solution:

Therefore we ask that you PLEASE send your information to trips@singledivers.com ONLY so that it can be accessed by our team and processed expeditiously. It also helps us to not have to transfer data from hard copies where we can make a mistake. The survey can easily be emailed and the waiver or other docs can be scanned and emailed if you have access to a scanner.

Improvements going forward:

1. We hope by the end of the year to have a tool to let you fill out your forms online and transmit that information to us via email automatically. This will make it easier for you as well as us.

2. As we grow we hope to have a paid part time office person to receive faxes, mail, process checks and payments, etc while I am traveling. If we keep growing our membership ranks we'll be able to afford this much needed part time help.

3. Created in 2010 with all updated info!! You can go into the SD Forms & Docs thread, enter the password, and print off the new SingleDivers.com Trip Sign-up Checklist!! Follow those steps, and you can't go wrong!

http://www.singlediv...p?showforum=140


I HIGHLY recommend that anyone who signs up for an SD trip subscribes to that trip forum, so they can reply to requests for info, forms, plane seats, and the myriad other things that can crop up after you sign up for the trip. It also keeps the Trip Coordinators from having to deal with everyone separately....

The easiest way to subscribe is to go to the top of any page within the thread you are interested in, and click on the OPTIONS box, then click on 'subscribe to this forum'. Viola! You should now receive emails any time something is posted in that particular thread. You can manage your subscriptions by going to the top of any page & clicking on My Controls. Part way down on the left side of the screen is a section for Subscriptions.

Contact me directly at Kamala@SingleDivers.com for your private or group travel needs or 864-557-6079 AND don't miss SD's 2014-2017 Trips! ....here! Most are once in a lifetime opportunities...don't miss the chance to go!!
SD Forms & Documents.... here !

Click here TO PAY for Merchandise, Membership, or Travel
"Imitation is the sincerest flattery." - Gandhi
"Imitation is proof that originality is rare." - ScubaHawk
SingleDivers.com...often imitated...never duplicated!

Kamala Shadduck c/o SingleDivers.com LLC
2234 North Federal Hwy, #1010 Boca Raton, FL 33431
formerly...
710 Dive Buddy Lane; Salem, SC 29676
864-557-6079 tel/celfone/office or tollfree fax 888-480-0906

#5 WreckWench

WreckWench

    Founder? I didn't know we lost her!

  • Owner
  • PipPipPipPipPipPipPip
  • 45,236 posts
  • Location:Salem, SC & Dallas, TX
  • Gender:Female
  • Cert Level:DM
  • Logged Dives:4000+

Posted 10 April 2012 - 12:50 PM

ABOUT PAPER CHECKS...


While some things remain timeless...others not so much. Paper checks can still be processed by SingleDivers.com BUT you risk the following:

1. You lose your spot on a heavily demanded trip due to your payment arriving days after either check or credit card payments made via our online secure payment portal HERE.

2. All check payments are processed via the same payment portal even if you mail the check to us. If you do it yourself via THIS link you'll save not only time but POSTAGE too!

3. When you use our online payment portal you also eliminate the chance of your check getting lost in the mail...or having to pay expensive "Stop Payments" when they are.

FYI: Did you know that writing the check out to SingleDivers.com LLC will protect you if your check is lost? All business checks must be deposited first into the business's name only and can NEVER be cashed for cash. Therefore you can save the $30-$35 stop payment fee if your checks are lost and are made out to a business.

So use our trusted and reliable payment system to make YOUR next payment to SingleDivers.com!

And save on time... money and the hassle of a lost check!


Contact me directly at Kamala@SingleDivers.com for your private or group travel needs or 864-557-6079 AND don't miss SD's 2014-2017 Trips! ....here! Most are once in a lifetime opportunities...don't miss the chance to go!!
SD Forms & Documents.... here !

Click here TO PAY for Merchandise, Membership, or Travel
"Imitation is the sincerest flattery." - Gandhi
"Imitation is proof that originality is rare." - ScubaHawk
SingleDivers.com...often imitated...never duplicated!

Kamala Shadduck c/o SingleDivers.com LLC
2234 North Federal Hwy, #1010 Boca Raton, FL 33431
formerly...
710 Dive Buddy Lane; Salem, SC 29676
864-557-6079 tel/celfone/office or tollfree fax 888-480-0906

#6 WreckWench

WreckWench

    Founder? I didn't know we lost her!

  • Owner
  • PipPipPipPipPipPipPip
  • 45,236 posts
  • Location:Salem, SC & Dallas, TX
  • Gender:Female
  • Cert Level:DM
  • Logged Dives:4000+

Posted 31 January 2013 - 10:29 AM

ABOUT ADDING NON-DIVERS AND OTHER DIVERS TO OUR TRIPS:

Our policies are in flux right now as we try to streamline without losing efficiency and/or effectiveness especially in the area of trip participant communications and information flow to/from all the participants. Basically if you can take full responsibility for your travel companion(s) INCLUDING PAYMENT & ALL CORRESPONDENCE & ALL RESPONSIBILITY then you can sign them up as a +1. If you can not guarantee that you can keep them apprised of all trip details, follow all the trip policies and ensure your companion(s) follow them and you are not paying for all trip participants then they will need to register as a member which is only $35 a year of which they get $25 back if they file for it within 30 days after each trip they take with us.

Non-Divers:

In the past we have required everyone to join the site but in the case of non-divers we are trying to be more flexible IF you take responsibility for posting a booking template for your +1, for getting all the docs in on time for BOTH of you and you are PAYING for BOTH of you and you do EVERYTHING sans their documents for your +1 on the trip. We are trying to be more user friendly without sacrificing our ability to communicate and manage information flow to/from our trip participants. Again to make this work we need you to pay for your partner and spell out in as much detail as possible what you are paying for etc so our accountant understands what you are doing.

When you pay please spell out in full detail what you are doing in the comments box to our accountant so I don't have to answer a bunch of questions. Tell her you are paying for yourself and you are paying for a non-diver and spell out your pricing and that for your companion. MORE DETAIL IS BETTER!!! Please give our accountant your companion's name and ALSO post on the site a booking template for the companion just as you did for yourself but use their name aka TRIP MEMBERS SCREEN NAME's +1 as their pseudo screen name. (Example Bill aka WreckWench's +1) ALSO note that per WW it is ok for you to register them on the trip as a +1 SINCE THEY ARE A NON-DIVER.

Divers:

Currently all divers must register as a premier member of the site since they will be buddied up and roomed with another participant on the trip. The only exception to this is dive groups that buy spots in full on the trip and assume all responsibility as stated above for their travelers. Please email kamala@singledivers.com for more on when this applies. :thankyou:

Contact me directly at Kamala@SingleDivers.com for your private or group travel needs or 864-557-6079 AND don't miss SD's 2014-2017 Trips! ....here! Most are once in a lifetime opportunities...don't miss the chance to go!!
SD Forms & Documents.... here !

Click here TO PAY for Merchandise, Membership, or Travel
"Imitation is the sincerest flattery." - Gandhi
"Imitation is proof that originality is rare." - ScubaHawk
SingleDivers.com...often imitated...never duplicated!

Kamala Shadduck c/o SingleDivers.com LLC
2234 North Federal Hwy, #1010 Boca Raton, FL 33431
formerly...
710 Dive Buddy Lane; Salem, SC 29676
864-557-6079 tel/celfone/office or tollfree fax 888-480-0906




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