Oh trust me, they were trying the correct channels but getting no where. It was only because of this chance meeting it happened. Typical goverment paperwork.It's great that George did something, but it wasn't something that the family or the soldier in question couldn't have done theirselves, all you have to do is contact the correct channels.
This was not to talk about politics or presidents, so let's not continue that direction (per the website rules). I just wanted to share my joy!